- ProductsCompliant Messaging
Message clients without sacrificing compliance
The non-compliant use of messaging platforms has led to billions in regulatory fines. Symphony helps enable seamless compliant messaging with clients via WhatsApp, WeChat and SMSOverview
Enable surveillance and recordkeeping of clients’ preferred messaging platformsSMS
Enable maintenance of SMS communication records for regulatory complianceCore Collaboration
Secure, seamless cross-firm communication
The only fully open, scalable, and secure collaboration platform purpose-built for global markets – enabling efficient workflows and compliant communicationPlatform
Suite of modular collaboration capabilities accelerates communicationEmbedded Collaboration
Leverage Symphony’s capabilities in your platforms and portalsSecurity & Compliance
Secure, compliance-enabling framework meets the stringent needs of marketsVoice
Cloud-based voice collaboration
Compliance-enabling and scalable voice technology maximizes efficiency by defragmenting communication and connecting traders and trader-adjacent teams instantlyCloud9
Eliminate communication silos and provide instant voice connectivityInstant Voice
Cross-organizational solution native to Symphony and built for speedCloud9 Desk
Trader-adjacent connectivity with global intercom across internal teamsCloud9 Trader
Full-featured turret replacement with maximum external connectivityVideo
Start and join video meetings from Symphony
Facilitate productivity, collaboration and effective co-working with leading video conferencing platforms integrated alongside Symphony chats and roomsZoom
Keep collaborating in Symphony while joining or hosting Zoom meetingsMicrosoft Teams
Retain Symphony workflow context during Teams Video meetingsIntegrations
Essential tools to streamline workflows
Connect your everyday systems to Symphony to improve efficiency, reduce context switching and mitigate manual tasksEnterprise Integrations
Enterprise software bi-directionally integrated with SymphonyApps & Bots
415+ apps and 2K+ bots to help streamline and automate workflows
- AboutThe only secure and compliance-enabling collaboration platform built for markets
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Meet Alfred and Bernard: Symphony’s Developer Certification Program Assistants (And Our Newest Bots)
At Symphony, we believe in eating our own cooking. In other words, we are active users of the same tools and solutions we offer to help our community work more efficiently. Recently, we introduced two new bots to provide administrative support for our Developer Certification Program: Alfred and Bernard. If you are currently enrolled in the Developer Certification Program, you may have been onboarded by Alfred. Meanwhile, his cousin Bernard monitors program metrics and helps us make tweaks to improve the user experience. I’d like to share the story of these two bots as examples of the kinds of automations that can be created through Symphony.
Alfred’s responsibilities begin when a new user registers for the Developer Certification Program. The bot performs basic administrative onboarding tasks such as sending a welcome email, enrolling the user in the program’s first round of courses, and providing them with access to our developer sandbox. Alfred also reacts when the user progresses to the next stage of the program: when a developer finishes the first course, Alfred automatically enrolls them in the second. Once the developer finishes the second course, Alfred sends them an invitation to take the Developer Certification exam. By automating these repetitive administrative tasks, we ensure that they are being completed efficiently and consistently–and that they are not distracting our team members from more challenging and interesting responsibilities.
Bernard also posts these updated statistics, anonymously and in aggregated form, to our company-wide OKR system, to enable interested Symphony team members to learn more about the Developer Certification Program. Monitoring these metrics not only helps our team make progress toward our goals for growing the program, but it also alerts us to changes we may need to implement. For instance, if the failure rate on the certification exam increases, this may be a signal that the test is too difficult and we need to modify it.
Bernard saves the Symphony Developer Relations team time and effort by compiling these numbers automatically. Going forward, this bot will also support developer relations between our team and individual Certified Developers.
Bots like Alfred and Bernard can help Symphony users streamline their workflows by automating repetitive administrative tasks. Taking these responsibilities off of our human staff members’ plates not only boosts efficiency, but also frees up their time to work on more complex and rewarding activities–a satisfying outcome for all involved.