Operations

Operational Excellence

Address time-critical communications from the same platform as your sales and trading colleagues. Reduce bottlenecks across operational functions.

Symphony delivers a secure, centralized communications platform that improves visibility of relevant data and conversations, promotes collaboration, and directly impacts the customer experience and firm-wide profitability.

LOWER COSTS

Connect everyone contributing to shared tasks — internal, external, customers, and partners — on a single communications platform.

FEWER BOTTLENECKS

Accurately forecast future workloads and resources by accessing historical administrative and support data.

FASTER RESPONSES

Address urgent trader requests in real time by customizing Signals based on #hashtags, $cashtags, and @mentions.

BUILDING TRUST

Boost firm-wide profitability by reliably addressing the operational needs of the firm’s SLAs with clients.

Compliance

Maintain organizational compliance with information barriers, room monitoring, disclaimers, expression filters, and content exports to your archiving and retention systems.

REDUCED RISK

Identify potential trade discrepancies by increasing visibility of the right data at the right time.

CENTRALIZED COMMUNICATION

Create a knowledgeable and cohesive community across disparate business units, processes, and offices with a centralized real-time communications platform.

OPTIMIZED WORKFLOWS

Create efficiencies by reducing the amount of time switching between applications, data sources, and messaging tools.

Learn more about the benefits of Symphony for your organization by contacting one of our sales solution specialists.