Work Better

Unleash your potential with the security and confidence of Symphony for Enterprise and Business.

Enterprise

Next-generation collaboration
for medium to large enterprises

Business

Next-generation collaboration for small businesses

$20 per license per month

Minimum license purchase required

Secure team collaboration for enterprise and business

Productivity stack

1:1 chats, multi-party chats, chat rooms

Cross-company collaboration

Secure file sharing

Security

End-to-end encryption

Customer-owned keys

Client-managed data ownership

Social

@mentions

#hashtags

$cashtags

Meetings

Audio/Video conferencing

Screen sharing

Meeting recording

Active & passive compliance

Content export

Information barriers

Expression filters

Clients

iOS, Android (EMM/MDM available)

Web Client

Desktop Application

Administrative controls

User & company-wide entitlements

LDAP sync

Application controls

Personalization

Grid view

Pop out chats

Themes & settings

Extensibility

Apps, bots, and integrations

Open APIs

Developer resources

Technical support

Onboarding support

24/7 Symphony, email, phone support*

In-product help

Training*

Connectivity options

Open Internet

Secure Direct Connect*

Deployment

Cloud deployment

On-premise deployment hybrid*

* Premium offering

Have Questions?

  • General
  • Choosing the Right Solution
  • Security & Compliance
  • Developers & Partners
  • Support

Why should I use Symphony instead of another chat app?

Symphony is more than just “another chat app” — it’s a secure and compliant collaboration platform. Communicate with internal teams and external users, and grow your network with Symphony’s trusted global directory. Share documents, conduct meetings, and streamline workflows all on one platform. Use bots, applications, and integrations to improve your experience. Control ownership of your data with customer-owned encryption key infrastructure, and maintain global regulatory compliance through Symphony’s Administration & Compliance Portal.

Of course, you could always just use 3+ different tools to do all of that instead...

How many companies are using Symphony?

Currently, over 290 companies and 320,000 users are leveraging the Symphony platform.

Why would I choose Symphony Business or Enterprise over the free starter account?

Symphony’s Business tier is ideal for growing small- to medium-sized businesses (SMBs) who want more control, extensibility, and support. Contact the SMB Sales team to learn about the latest small-business promotion.

Enterprise tier is for medium to large enterprises with on-premises hosting options.

Both Business and Enterprise customers will receive administrative controls, active and passive compliance capabilities, access to content export, and support.

Still not sure which is best for you? Talk to someone to find your solution.

Is Symphony mobile available for every tier?

Yes, Symphony mobile is available for all users. Download it for free at the iTunes App Store or Google Play Store. There are also MDM & EMM solutions available for AirWatch, BlackBerry Dynamics, and MobileIron.

Can I upgrade my account to another tier?

Yes, accounts can be upgraded at any time. Reach out to the Sales team for more information on how to upgrade.

What are my payment options?

Typically, Symphony accounts are billed annually.

Are there any additional costs to add features?

There are no additional costs to add features. All features available for each tier are included in the price.

Are there set up fees?

There may be additional setup and component costs, depending on which tier and deployment option you choose.

What security methods are used on Symphony?

State-of-the-art encryption and customer-owned key infrastructure are used to safeguard your information for both desktop and mobile. Symphony mobile can also be connected to mobile device management (MDM) or enterprise mobility management (EMM) solutions. Symphony holds a number of independent certifications over security and privacy controls, and the security program is based on NIST and ISO standards. Read more about Symphony's security certifications and standards.

What feature controls do I have as a Symphony Administrator?

Administrators have access to their company’s Admin Portal, where they have granular control over user profiles including user onboarding, company directory listing, and user-level feature entitlements. Compliance features such as information barriers, expression filters, data loss prevention, and content export, are also available via the Admin Portal.

Does Symphony have the ability to export my content outside of the platform? What formats can Symphony export content to?

Yes, Business and Enterprise users can export content in XML or EML format. Schedule routine exports or export as needed.

What compliance features does Symphony have?

Active and passive compliance features are available through the Symphony Admin Portal. Maintain compliance with features like information barriers and expression filters.

Can I delete and edit messages?

Messages can be suppressed by an Administrator, but they cannot be deleted or edited once sent. Suppressing a message will remove it from sight, however, all messages are logged and viewable in content export.

What integrations, applications, and bots are available? Are they free?

All integrations are available through the Symphony Market. Free Symphony integrations include JIRA, Universal Webhook, Salesforce, GitHub, and Zapier. Additional native and third-party productivity, trading, and research integrations will continue to be added. Business and Enterprise customers have select access to advanced third-party bots and integrations.

Most applications are available in the Symphony Market for free, though several apps have premium versions for an additional fee. Some available applications include ChartIQ, Dow Jones, Market EarlyBird, and Selerity. More advanced bots & integrations are only available to Business or Enterprise customers, for free or for a small fee depending on the service.

Customers, developers, and partners can also leverage open APIs and open source reference code to create their own bots and integrations to automate tasks and improve workflows.

Visit the App Directory to see a full list of what's available.

How do I get started as a Symphony Partner? Developer?

Want to be a Symphony Partner? Contact the Partner Team. Partners will have advanced insights into how their application or integration is performing. Independent developers can access developer resources, including an extensive library of open APIs and open reference code.

What training materials are available?

Welcome to Symphony videos are the best way to get started with the platform. Training is available to Business and Enterprise customers.

What onboarding support is provided?

Onboarding support is available for Business and Enterprise customers. Business customers will receive onboarding support while they gain access to their pod, activate the administration portal, and install the desktop application. Enterprise customers will receive onboarding support in Symphony archiving components, on-premise security infrastructure and network connectivity. Symphony tracks onboarding status and can provide immediate responses to any inquiries.

What kind of support will I get as a user? As an Administrator?

All users have access to the Support Center. Business customers have 24/5 Symphony and email support. Enterprise customers have 24/7 support via Symphony, email, and phone. Symphony Administrators will receive training from the Symphony Support team.