Security & Compliance
Secure, compliant collaboration & workflow solutions
Uncompromising data security & ownership
Symphony’s cloud-based solutions offer encryption, on-premise key ownership, and enterprise-class admin control across finance, insurance and corporate use cases.
Data protection and integrity is part of our core with real-time monitoring, surveillance and data loss protection capabilities that meet the stringent requirements of financial, insurance and enterprise firms. Add to that our industry-leading SLAs and transparency and it becomes clear why our clients choose Symphony to meet their compliance requirements.
Symphony is trusted across financial services
Security by Design
Security is integral to Symphony’s DNA. Data is protected using safeguards such as zero-knowledge encryption of data and access control mechanisms. Fundamental features like key-expiry management and key-rotations are standard features.
Data Protection
In addition to industry security standards, Symphony provides varying degrees of data privacy and encryption. For example, our Messaging platform offers end-to-end encryption, while Cloud9 Trader Voice offers the option of client-specific application encryption keys.
Access Control
Designed for the financial industry, ensuring that any organization in the Symphony platform can organize and provision users as needed. Specific roles like compliance officers and compliance groups are designed to solve challenges associated with large and complex compliance setups.
Independent Pen Test
Annually, Symphony commissions an independent, third-party penetration test of each product. Findings are prioritized by severity and remediated per our established vulnerability management SLAs.
Secure Development
Threat modeling and design reviews are performed for new products and features. Source code is continuously scanned for vulnerabilities, with findings prioritized and remediated per our established vulnerability management SLAs.
Governance and Compliance
Our products are not only built with highest cryptographic protection, but they are specifically designed to comply with regulatory controls, information barriers, auditability and data archiving.
Surveillance & Auditing
The Symphony Messaging platform allows clients to monitor all user traffic, providing certain classes of users compliance monitoring via a client-controlled virtual compliance monitor participating in each communication channel. On Cloud9 call logs and recordings are available for compliance archival purposes. Admin personnel can review both call data based on the internal bank processes.
To meet content retention and passive compliance requirements, Symphony supports the export of Symphony content via an optional on-premises component. Request more details
Geographic-based Deployments
Symphony supports multiple data location deployment to best match the different regulatory rules regarding client data residency (e.g. GDPR).
Internal & External Communication Controls
Trusted, client-curated directory and external communication controls offer the best in-class solution to streamline external communications and workflows in a secured way. Compliance and data protection are at the heart of Symphony’s external communication protocols, limiting risks associated with data breaches and unauthorized access to sensitive data.
Data Loss Prevention (DLP)
Support for real-time parsing of Symphony messages and file attachments, data loss policy creation, and blocking content from entering our ecosystem. Apply your DLP policies to messages in real time for internal and external conversations via expression filters.
Archiving
Symphony’s products support compliance requirements by integrating with various third-party archival solutions for long term retention of message data or call recordings.
Operational Management
A fundamental principle that has guided the platform design is to maintain a high level of availability and resiliency for the overall Symphony platform. Industry-leading SLAs reflect our expertise and accountability.
Resiliency by Design
Resilience is built into the system at multiple levels. Symphony’s architecture is resilient at the component-level against a global availability zone failure, and all data storage solutions work in high availability mode to maintain data replication across different regions.
Automated Operations
All changes applied to the platform are done following latest operation best practices via infrastructure as code. It guarantees a high degree of agility to seamlessly introduce new features and the possibility to always stay in control of any change happening in the platform.
Industry-leading Service-Level Agreements (SLAs)
Symphony offers citizen development applications. Thanks to design and site reliability engineering (SRE) best practices, automation of the processes, and resiliency of the platform, we offer SLAs for Availability and Mean Time to Recovery (MTTR). Request more details
Corporate Responsibility Certifications
Standards are implemented and controls are designed to meet security, availability, and confidentiality trust services criteria. For example, each year, Symphony undergoes a SOC 2 Type II audit by a third party, and the reports are available for distribution to customers.
SOC 2 Type II
Symphony undergoes SOC 2 audits and third-party penetration tests annually to validate the operation of the control environment and to identify any potential vulnerabilities in the control environment systems. Additionally, security reviews are conducted internally on a continuous basis. Request more details.
Data Privacy Framework
Symphony is certified as adhering to the principles of the EU-U.S. DPF, UK Extension of the EU-U.S. DPF, and Swiss-U.S. DPF.
Environmental, Social, and Corporate Governance (ESG)
Symphony is a member of the UN Global Compact and has publicly committed to adhere to the organization’s Ten Principles, as well as the UN Sustainable Development Goals (SDGs).
Vendor Security Reviews
Symphony evaluates all new vendors to ensure strict standards regarding security practices, data protection and confidentiality as part of our vendor code of conduct.
Data Privacy Framework (DPF) Program
The EU-U.S. DPF, UK Extension to the EU-U.S. DPF, and Swiss-U.S. DPF were respectively developed by the U.S.
Association of International Certified Professional Accountants
SOC 2 Type II Report covering security, confidentiality and availability trust principles.
SOC 3 security, confidentiality and availability trust principles.
Financial Services Information Sharing and Analysis Center
Financial services information sharing and analysis center affiliate member.
General Data Protection Regulation
View our Policies for information about Symphony’s strategy for complying with the EU General Data Protection Regulation.
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- Connect market participants and workflows
- Empower data and insights
- Enable security & compliance
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