Here at Symphony, we are avid users of the tools we build for our community. My colleague Olivier blogged this summer about Alfred and Bernard, bots we built on the Symphony platform to provide administrative support for our Developer Certification Program. More recently, we introduced a game-changing bot designed to interact with the broader Symphony community: SymBot. 

We built SymBot in order to connect more directly with our users whether they are new joiners or devoted fans of Symphony. Our goal is for SymBot to provide the information they need to use the Symphony platform more quickly, smoothly, and successfully. For example, SymBot will be able to alert users of new firms joining the Symphony platform so those users can connect with their trusted external network more easily. Ultimately, thanks to the power of APIs and automation, SymBot will be able to field frequently asked support questions.  

Benefits of connecting with SymBot 

SymBot offers a number of benefits to Symphony users, and thanks to its open architecture, we’re continuously adding new capabilities. Currently, SymBot can respond to commands and deliver information to any Symphony user, including: 

1. Updates on the Symphony community, customized to interests: SymBot can provide updates to users according to their specific areas of interest within Symphony. Through SymBot, they can subscribe to receive updates on events and training, community news, and/or developer updates. 
2. An up-to-date directory, at users’ fingertips: SymBot can instantly provide an up-to-date list of financial services firms active on the Symphony platform by region, desk, and more. Previously, this list was updated and circulated on a monthly basis. Thanks to SymBot, it will be at users’ fingertips 24/7.
3. Technical support for new users of Symphony: SymBot can help new users navigate and adopt the Symphony platform more efficiently by providing relevant onboarding tips about settings and functionality.

Traditionally, the above activities used to involve manual processes, including one-to-one conversations across multiple communication channels. SymBot demonstrates how the tools on our platform can use automation to streamline those processes and improve the experience of locating information quickly and seamlessly.