European Securities Network uses Symphony’s collaboration platform to create a compliant channel for members to connect with cross-company parties in real time.
Here at Symphony, we are avid users of the tools we build for our community. My colleague Olivier blogged this summer about Alfred and Bernard, bots we built on the Symphony platform to provide administrative support for our Developer Certification Program. More recently, we introduced a game-changing bot designed to interact with the broader Symphony community: SymBot.
We built SymBot in order to connect more directly with our users whether they are new joiners or devoted fans of Symphony. Our goal is for SymBot to provide the information they need to use the Symphony platform more quickly, smoothly, and successfully. For example, SymBot will be able to alert users of new firms joining the Symphony platform so those users can connect with their trusted external network more easily. Ultimately, thanks to the power of APIs and automation, SymBot will be able to field frequently asked support questions.
Benefits of connecting with SymBot
SymBot offers a number of benefits to Symphony users, and thanks to its open architecture, we’re continuously adding new capabilities. Currently, SymBot can respond to commands and deliver information to any Symphony user, including:
Traditionally, the above activities used to involve manual processes, including one-to-one conversations across multiple communication channels. SymBot demonstrates how the tools on our platform can use automation to streamline those processes and improve the experience of locating information quickly and seamlessly.
What’s next?
Since the beginning, we’ve worked in close partnership with our customers to incorporate their feedback and ensure that SymBot is a useful tool that addresses their needs.
Moving forward, SymBot will play an integral role in the way organizations and individuals adopt Symphony. From delivering relevant information on-demand, to providing instruction and technical support during the onboarding process, SymBot demonstrates some of the ways automation and artificial intelligence can drive efficiency and improve user experiences on the Symphony platform–and it’s just the beginning.
Externally enabled Symphony users can see SymBot in action right now. You can connect with SymBot to chat one-on-one, or add it to a new or existing chat room. The bot will “wake up” via an @-mention, and from there users can leverage the functions described above. You can also provide feedback about SymBot via its own feedback function, which I hope you will do so that we can continue to make it a better tool for everyone in the Symphony community.
2024 has been a reality check for automotive manufacturers and the long heralded green shift towards renewables and electric cars. Symphony’s ESG Platform shows that mentions for electric vehicles, normally an overwhelmingly positive topic in our taxonomy, are seeing more negative sentiment and mentions.
Data security and regulatory controls grow more important every year, due to increasingly sophisticated hacking groups, generational shifts in technology and the massive financial fines imposed by the regulators in cases of non compliance with data-handling requirements. The pressure is on for trusted partners that deliver robust data security that prioritizes cryptographic protection, offers purpose-built security solutions, and fosters a culture of collaboration and transparency.
The 2020s are an unprecedented decade of disruption and every market participant is either the disruptor…or the disrupted. Today, we stand at the precipice of artificial general intelligence and every well-run organization should be actively seeking to disrupt themselves right now. Symphony has been able to remain almost a decade ahead of disruption by understanding one simple truth—thriving through disruption. This demands three things from your technology: resiliency, stability and flexibility.