Connect to WhatsApp, WeChat, SMS, LINE & Voice from Symphony to enhance client engagement and help meet regulatory recordkeeping requirements
Client engagement without sacrificing compliance
Capture client engagement across corporate and personal mobile devices
High-touch communication on the world’s number one messaging app
Compliance-enabling inroads to China via it’s preferred platform
Speed, reliability and recordkeeping on a high impact channel
Secure business outreach in Japan and Southeast Asia
The only fully open, scalable, and secure collaboration platform purpose-built for global markets – enabling efficient workflows and compliant communication
Suite of modular collaboration capabilities accelerates communication
Leverage Symphony’s capabilities in your platforms and portals
Secure, compliance-enabling framework meets the stringent needs of markets
Find and connect to counterparties to increase transparency, reduce friction and accelerate communication
Compliance-enabling and scalable voice technology maximizes efficiency by defragmenting communication and connecting traders and trader-adjacent teams instantly
Eliminate communication silos and provide instant voice connectivity
Cross-organizational solution native to Symphony and built for speed
Trader-adjacent connectivity with global intercom across internal teams
Full-featured turret replacement with maximum external connectivity
Facilitate productivity, collaboration and effective co-working with leading video conferencing platforms integrated alongside Symphony chats and rooms
Keep collaborating in Symphony while joining or hosting Zoom meetings
Retain Symphony workflow context during Teams Video meetings
Transform information overload into actionable intelligence from regulatory filings, earnings call transcripts, news coverage, social media activity, research reports, and more
Unlock market-moving insights with ESG, Key Drivers, Tagging, and On Demand Data
Transparent ESG products for investors, insurers & corporate sustainability teams
Analyze risk and performance in financial documents using key fundamental factors
Create and curate discoverable content with highly accurate thematic and topical tagging
Connect your everyday systems to Symphony to improve efficiency, reduce context switching and mitigate manual tasks
Enterprise software bi-directionally integrated with Symphony
100+ apps and 1.5K+ bots to help streamline and automate workflows
The ability to find information and the answer to any question at an instant is standard today. We’re accustomed to finding everything we want to know with one click, or a question to our virtual assistant. So how do we take that expectation and translate this to Symphony? The need for content discovery to work seamlessly and quickly while keeping our customer data secure at the same time is a tall order, but I am thrilled to say we’ve done that and more.
Most people visualize the concept of “search” in tech as a rectangular white box with a blinking cursor. Type a query, and the information you’re looking for will be among the results retrieved by the search engine. At Symphony, search includes this functionality, but that’s only the tip of the iceberg. Our definition of “search” encompasses both proactive and reactive content discovery: quick and advanced search of course, but also things like mentions, tagging, and more. In Symphony 2.0, we’ve enhanced all of these features based on user data and feedback. The end result is a more intuitive, contextual search experience that provides immediate results regardless of working style.
Proactive content discovery: Quick search, advanced search, and in-room search
The three main search tools in Symphony 2.0 are quick search, advanced search, and in-room search. In Symphony 2.0, these tools work together. Quick search is designed to help you quickly find the people and chats you’re looking for with convenient and ready access to frequent contacts, recently opened chats, and previous searches. Adding the ability to open search with a keyboard shortcut – CTRL + K for our PC users or CMD + K for those on Mac – makes navigating even easier.
Advanced search allows you to further refine the parameters of a search based on people, messages, or chat rooms. Here, you can filter results in order to find exactly what they need–for example, you can search within a specified date range, or only for messages that contain an attachment.
In-room search, which allows you to search content within a particular chat, is one of the most-used search features in Symphony 1.5 – so when it came time to update it for Symphony 2.0, we wanted to apply the principle of intuitiveness. As a result, the new in-room search features improved iconography, introduces keyboard shortcuts (i.e CTRL/CMD+F, just like searching a web page or document), and enables you to search for content across multiple rooms.
Reactive content discovery: Going beyond the traditional idea of search: mentions and tagging
As we mentioned before, our idea of search in Symphony 2.0 goes beyond the traditional features. We wanted to provide answers instead of more choices and filters, which means not only having a flawless search mechanism, but also creating ways to proactively receive information. Enter mentions and tagging.
Although mentions and tagging are not new to Symphony 2.0, we wanted to take all of their power to another level. We’ve changed the color of your own mentions so they stand out in a chat, which you have already told us you love. For tagging – previously known as Signals – we wanted to make it easier than ever to follow, track, apply, and jump to tags. In Symphony 2.0 you can easily view and manage the tags you follow with fewer steps, but also leverage keywords, which allows you to track certain words without needing a tag at any time. Now, any time a tracked tag or keyword is posted, you can easily stay on top of the latest.
Individually, these new search features and functionalities can help you more easily keep track of messages and locate the important information you need. Collectively, they play an important role in making the overall Symphony 2.0 experience faster and more intuitive. We hope they will make your searches simpler, swifter, and more productive.
As 2023 comes to a close, we are returning to a clean-tech topic that we have been following for quite some time now with Amenity’s ESG earnings call and news monitoring analytics. Our news data reveals that geothermal power has seen an uptick in recent months from key players in energy and industrials, which comes on the heels of some interesting proposed U.S. legislation.
As the landscape of communication continues to evolve in our increasingly digital world, the financial services industry is feeling the pinch of regulatory scrutiny. In recent years, financial firms have faced nearly $2 billion in penalties from the SEC and CFTC due to unregulated “off-channel” messaging. This surge in “off-channel” communication, including usage of platforms such as WhatsApp, WeChat, SMS, LINE, and mobile calls, is largely fueled by the rise of hybrid work. Yet, regulators maintain that all business communications must be monitored, auditable, and occur only within official channels. In the words of SEC Chair Gary Gensler, “As technology changes, it’s even more important that registrants appropriately conduct their communications about business matters within only official channels. And they must maintain and preserve those communications.”
We live in a fast-evolving age of information, where Artificial Intelligence (AI) tools are starting to be used in many areas like financial decision-making and
