The ability to find information and the answer to any question at an instant is standard today. We’re accustomed to finding everything we want to know with one click, or a question to our virtual assistant. So how do we take that expectation and translate this to Symphony? The need for content discovery to work seamlessly and quickly while keeping our customer data secure at the same time is a tall order, but I am thrilled to say we’ve done that and more.
Most people visualize the concept of “search” in tech as a rectangular white box with a blinking cursor. Type a query, and the information you’re looking for will be among the results retrieved by the search engine. At Symphony, search includes this functionality, but that’s only the tip of the iceberg. Our definition of “search” encompasses both proactive and reactive content discovery: quick and advanced search of course, but also things like mentions, tagging, and more. In Symphony 2.0, we’ve enhanced all of these features based on user data and feedback. The end result is a more intuitive, contextual search experience that provides immediate results regardless of working style.
Proactive content discovery: Quick search, advanced search, and in-room search
The three main search tools in Symphony 2.0 are quick search, advanced search, and in-room search. In Symphony 2.0, these tools work together. Quick search is designed to help you quickly find the people and chats you’re looking for with convenient and ready access to frequent contacts, recently opened chats, and previous searches. Adding the ability to open search with a keyboard shortcut – CTRL + K for our PC users or CMD + K for those on Mac – makes navigating even easier.