- ProductsCompliant Messaging
Message clients without sacrificing compliance
The non-compliant use of messaging platforms has led to billions in regulatory fines. Symphony helps enable seamless compliant messaging with clients via WhatsApp, WeChat and SMS
OverviewEnable surveillance and recordkeeping of clients’ preferred messaging platforms
SMSEnable maintenance of SMS communication records for regulatory compliance
Core CollaborationSecure, seamless cross-firm communication
The only fully open, scalable, and secure collaboration platform purpose-built for global markets – enabling efficient workflows and compliant communication
PlatformSuite of modular collaboration capabilities accelerates communication
Embedded CollaborationLeverage Symphony’s capabilities in your platforms and portals
Security & ComplianceSecure, compliance-enabling framework meets the stringent needs of markets
VoiceCloud-based voice collaboration
Compliance-enabling and scalable voice technology maximizes efficiency by defragmenting communication and connecting traders and trader-adjacent teams instantly
Cloud9Eliminate communication silos and provide instant voice connectivity
Instant VoiceCross-organizational solution native to Symphony and built for speed
Cloud9 DeskTrader-adjacent connectivity with global intercom across internal teams
Cloud9 TraderFull-featured turret replacement with maximum external connectivity
VideoStart and join video meetings from Symphony
Facilitate productivity, collaboration and effective co-working with leading video conferencing platforms integrated alongside Symphony chats and rooms
ZoomKeep collaborating in Symphony while joining or hosting Zoom meetings
Microsoft TeamsRetain Symphony workflow context during Teams Video meetings
IntegrationsEssential tools to streamline workflows
Connect your everyday systems to Symphony to improve efficiency, reduce context switching and mitigate manual tasks
Enterprise IntegrationsEnterprise software bi-directionally integrated with Symphony
Apps & Bots415+ apps and 2K+ bots to help streamline and automate workflows
- Insights
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- AboutThe only secure and compliance-enabling collaboration platform built for markets
- LeadershipSymphony’s global executive team driving the company forward with purpose
- PartnersA network built to bring connectivity to the global financial markets community
- CareersAvailable opportunities to join the Symphony team in offices around the globe
- News, Press & EventsThe latest press releases, media and events featuring Symphony
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Speed, Performance, Extensibility: Welcome to Symphony 2.0
- February 12, 2020
- Manish Sharma
- Innovation
Members of the Symphony community who were in the audience at Innovate 2019 got the first look at our newest offering: Symphony 2.0. This new version of Symphony was designed to support the multitude of activities and tasks we’ve seen performed on our platform over the past four years, while also introducing features and capabilities to broaden the possibilities of what users can do with Symphony.
For our team, unveiling Symphony 2.0 marks the culmination of two years spent working toward the goal of building a better Symphony. Over the course of our company’s lifetime, we started out as a secure chat tool, then evolved into a collaboration platform, then a full business and workflow automation platform. Symphony 2.0 is the next step in our ongoing evolution, and we can’t wait to watch our community bring it to life. Read on to learn about some of the new features users can look forward to in 2.0:
Workspaces
Symphony 2.0’s new workspace customization tools enable users to create customized views around their particular priorities. In other words, the new user interface lets you work the way you want.
Want to view one chat at a time? You can do that. Want to open multiple chats in different tabs based on your VIPs or most active chat rooms? You can do that, too. How about creating grids of chats to save and launch for later? 2.0 can make it happen.
We’ve created this unique feature so you can create your own views and layouts based on projects, teams and activities, allowing you to maximize screen real estate and work the way you want.

Smart Notifications
Given that notifications are the first thing you look at when you open your computer, we designed Symphony 2.0 to help you more easily differentiate between the signal and the noise. Simple cues like color-coding help you determine at a glance which conversations to read first, and new settings designed to control and prioritize alerts help ensure you never miss an important message.
Now, notification types are clearly separated so users can apply filters to display notifications by type, and next action steps are only one click away.

Fast and Simple Collaboration
Every user interaction on 2.0 has been optimized for simplicity and performance, and we’ve introduced “progressive disclosure” for complex interactions. So, as you move through an action – let’s say creating a chat room – additional customization options will appear in a clear sequence of steps, as opposed to a barrage of settings and input fields all at once.
Symphony 2.0 is about removing as many obstacles as possible from between you and whatever you need to get done.

We designed and built Symphony 2.0 with performance, simplicity, and extensibility in mind. Every feature and interaction is built and tested to ensure it makes sense. Moreover, every user, department, and desk will be able to decide how they want to configure and utilize the Symphony platform to best suit their needs. Symphony 2.0 brings users a cleaner, simpler, more flexible experience where they can do more, faster—with end-to-end security and compliance they can trust.
Symphony 2.0 will be available to select customers in 2020. If you’re thinking about trying Symphony and would like more information about the platform, please contact sales@symphony.com.