As the landscape of communication continues to evolve in our increasingly digital world, the financial services industry is feeling the pinch of regulatory scrutiny. In recent years, financial firms have faced nearly $2 billion in penalties from the SEC and CFTC due to unregulated “off-channel” messaging. This surge in “off-channel” communication, including usage of platforms such as WhatsApp, WeChat, SMS, LINE, and mobile calls, is largely fueled by the rise of hybrid work. Yet, regulators maintain that all business communications must be monitored, auditable, and occur only within official channels. In the words of SEC Chair Gary Gensler, “As technology changes, it’s even more important that registrants appropriately conduct their communications about business matters within only official channels. And they must maintain and preserve those communications.”
The importance of diversity of thought as firms navigate data democratization across people, processes, and platforms
The same is true for diversity of thought within financial operations as digital transformation teams and technology partners look to reimagine workflows to create a golden source of data for the democratization of that data.To be successful, programs require diversity of teams and interoperability between technology – different experiences, skillset and information to drive towards a successful result.
Every client relationship or transaction begins with an exchange of data: from KYC data collected as part of the client onboarding process, to standard settlement instructions, trade details and collateral and payment information. But due to fragmented, disparate, legacy IT systems at financial institutions, this data is often not smoothly accessible or transferable. Different organizations and stakeholders use varied processes, taxonomies, and languages.
In order to effectively leverage these diverse data sets, organizations must work together. This demands collaboration between those who understand the legacy systems, others who understand data, and people who understand the new technology reality of today. Greater interoperability of data facilitates smoother workflows across the industry – collectively taking accountability for those changes helps us all move one step closer to achieving workflow nirvana.
Symphony contributes to solving the data diversity challenge in a variety of ways. Most importantly, Symphony acts as connective tissue between people, processes, and platforms. Our assets include the largest verified network in financial services, with more than half a million participants across 500 organizations. Ensuring that users can reach the people with whom they need to collaborate is critical to developing seamless processes and increasing interoperability. Symphony’s open APIs help bridge the gaps between disparate systems, and bots support coding and programming that enhance data flexibility.
Our ultimate goal is to connect each user to the data and the people that will enable them to solve challenges in pre- and post-trade workflows. Imagine that all the applications you use on a daily basis are connected to Symphony, so that whenever an issue arises, you can resolve it in real time – No friction, no rekeying of data, and easy access to an automated workflow within a secure, compliant channel. It’s a vision we believe in wholeheartedly — and one that demands both diversity and collaboration to fully achieve.
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