Messaging
Secure and compliant external messaging for financial markets
Connect to the market with enterprise-grade collaboration
Accelerate internal and external workflows with confidence and reduce the risk of off-channel communication through the platform’s redundant architecture, borderless community and interoperability with critical applications that simplify and streamline complex tasks.
Symphony is trusted across financial services
Purpose-built messaging for finance
Borderless client communication
Desktop and mobile Messaging platform empowers modern office and remote working arrangements.
Integration with chat apps
Message clients on their preferred mobile channel, including WhatsApp, SMS and WeChat.
Stability, security and resilience
End to end encryption protects sensitive data. Real-time monitoring and data loss protection ensures continuity.
Solution to off-channel messaging on client preferred apps
Non-compliant use of messaging platforms has led to regulatory scrutiny, hefty fines and reputational risk across financial services.
Federation enables compliant off-channel messaging across platforms, from a single Virtual Number* that provides a consistent calling identity. Omnichannel workplace & client messaging improves client engagement, whilst Federation meets compliance and security requirements.
Talk to your clients. On their terms
*Virtual Numbers are provided by Umony
“There was a very clear demand from quite a lot of our high value clients... for the account managers to contact them through WhatsApp”
Erin Boyle, IG Markets
Helping meet the compliance needs of financial services
Security
For Symphony, security is non-negotiable. Data is shielded with safeguards like zero-knowledge encryption and access control mechanisms. Essential features such as key management and rotations are standard, ensuring the integrity and confidentiality of sensitive information.
Compliance
Crafted to adhere to regulatory controls, ensure information barriers, facilitate comprehensive auditability and provide reliable data archiving capabilities, Symphony prioritizes governance and compliance in line with the stringent and dynamic ecosystem in which our customers operate.
Resilience
Symphony deeply understands market's critical need for communication and is guided by the fundamental principle that availability, stability and resilience are paramount. Our architecture, automated operations and industry-leading SLAs enable us and thereby our customers, to stay ahead of risks.
Tailored solutions with messaging services
Our messaging services team will create solutions that truly work for you.
Our messaging services team tailor solutions to your custom requirements. Symphony Messaging services include:
- Bespoke bots and agents
- Custom builds for specific workflow needs
- Test environments
- Audit & risk assessments
- Technical support packages
Award-winning messaging solutions
Best solution for workflow automation
Award Winner
Trading Tech Insight Awards USA 2024
Interoperability with leading tech
The Symphony Messaging platform has open APIs which allow integration with enterprise and market-specific applications, and builds via low-code automations in minutes. Symphony Messaging’s interoperability improves productivity and reduces context switching.
Integrations & Automations
Integrate Symphony Messaging with leading productivity, markets and communication software. This enables instant access to your suite of enterprise systems, in a truly collaborative ecosystem.
Embedded Mode
Embed Symphony Messaging into your workplace platforms. This immersive experience means you don’t have to leave your firm’s proprietary platform to send messages over Symphony.
Apps & Bots
Customize Symphony Messaging software with apps, bots & agents. Create time-saving apps that automate tasks, streamline workflows and alert you to industry news. Explore the library of 100+ Apps & 1.5K Bots.
Get started with Symphony
We're happy to answer questions and get you acquainted with Symphony and our Messaging, Voice, Directory and Analytics platforms.
- Streamline secure collaboration
- Connect market participants and workflows
- Empower data and insights
- Enable security & compliance
- Deploy and build integrations, apps & bots