In this interview, Audrey Costabile from Coalition Greenwich speaks to Mario Orphanou, Senior Director of Product Management for Symphony, about the challenges of centralizing communication faced by capital markets businesses and how organizations can drive better client engagement, regulatory compliance and security outcomes with the right solution.
Federation
Compliant mobile communication
Engage clients on WhatsApp, SMS, WeChat, LINE & mobile voice
Secure and efficient communication for global finance
Today’s clients expect to connect on their preferred mobile channels—but regulatory scrutiny and recordkeeping requirements remain.
Federation unifies popular mobile communication channels in a secure and compliance-enabling interface, allowing users to engage clients on their terms, assist meeting compliance obligations, and unlock secure mobile innovation.
Frictionless, compliant, and secure
Client engagement
Stay competitive and engage clients on their preferred channel. Seamlessly switch between messaging and calling for best-in-class service.
Regulatory compliance
Proactively monitor and archive communications to simplify compliance burdens and give regulators and clients confidence in your regulatory posture.
Mobile innovation
Arm your firm with robust yet intuitive communication features familiar from everyday life – helping drive adoption across the firm and empowering a strategy of secure innovation.
Mobile-first, compliant communication
Deliver exceptional client experiences on any chosen channel, without compromising compliance.
Simplify off-channel communication with Federation
In this live demo see how industry leaders Bank of America and JP Morgan are leveraging Federation to transform their communication.
- Virtual Number provides employees a convenient, centralized and compliance-friendly method to enable off-channel communication.
- Call transcript summarization, sentiment analysis, and compliance risk flagging significantly enhance communication compliance efforts.
- Improved desktop application responsiveness frees up screen space without sacrificing time-sensitive access to chats.
Federation for global external connections
Reliable communication with official integrations
WhatsApp
Conduct compliance-enabling WhatsApp messaging. Regulated users can have high touch client communication with the peace of mind that WhatsApp messages will be secure, captured and retained.
WeChat
Federation provides professionals a compliance-enabling avenue for communicating on WeChat with clients in real time while aiding recordkeeping requirements.
SMS
Keep high-impact mobile conversations going. Federation ensures that client communications conducted over SMS are being archived and assists meeting security requirements wherever they take place.
LINE
Meet clients in Japan and the rest of Asia on their preferred channel. Symphony’s Federation with LINE enables highly personalized business outreach while maintaining security and assisting with archiving requirements.
Expand your reach with Federation
Overcome compliance hurdles when communicating with external channels. Federation provides a secure and compliance-enabling solution.
Unlock global markets, comply with confidence
Connect with clients on their preferred global messaging channels — WhatsApp, WeChat, SMS, and LINE — reaching over 3 billion users.
One number, endless possibilities
Consolidate your communication channels with a Virtual Number for trader voice, mobile voice, Dial Tone, WhatsApp, and SMS – all in one compliance-enabling interface.
Compliant external messaging via Microsoft Teams with Symphony
Embed Symphony’s Federation capabilities within Microsoft Teams, providing users compliance-enabling messaging over channels including WhatsApp.
Capture, export, and archive with ease
Effortlessly capture and export time-stamped conversations. Integrate with your preferred archiving provider to streamline and assist compliance with regulatory recordkeeping requirements.
How financial institutions leverage Federation
Banking
Federation empowers global banks to assist meeting regulatory demands and securely connect with counterparties worldwide – all within Symphony’s platform. Streamline operations and enhance productivity with deep financial workflows and automations.
Insurance
Enable agents to engage customers on their preferred channels, compliantly. Drive innovation with integrated tools and leverage CRM insights to optimize outreach and boost sales.
Wealth management
Today’s clients demand personalized advice on their preferred channels. Differentiate your services with a digital-first experience that eliminates the friction of outdated tools.
Asset management
Streamline decision making and client relationship management for asset managers. Unifying voice and messaging, helps your team collaborate using omni-channel communication without sacrificing compliance.
Commodities
Stay ahead of volatile commodity markets. Unify compliant WhatsApp messaging and trader voice, enabling rapid communication and faster responses to market opportunities.
Research
Share market trends in real-time. Symphony enables seamless communication across channels – from text and WhatsApp to voice calls – so analysts can gather insights, foster relationships, and stay informed.
All in a unified interface with Symphony Messaging
Purpose-built for global finance
Trusted by large and small financial institutions across the globe, Symphony’s proven scalability and security is the leading workflow platform for markets.
Reliable communication
Federation is connected via official integrations reducing the risk of disruption when channel updates are delivered.
Directory
Find and connect with over 450,000 market participants from more than 450 institutions in the Symphony Directory.
Security & control
End-to-end encryption, content filters and security controls offer uncompromising data protection and assists regulatory compliance.
Interoperability & extensibility
Power deep financial workflows with partner applications, enterprise integrations including Salesforce, Zoom, Microsoft Teams, and bespoke bots & automations.
Data & analytics
AI-powered dashboards turn data into intelligence with tracking of key fundamental factors and summarization of ESG data.
Next-level collaboration
Uilitize Symphony’s Messaging platform and its full suite of functionality – including Federation – in owned and third party applications.
Versatile user experience
Robust, customizable desktop interface paired with an intuitive mobile application optimized for capital markets workflows and communication.
Symphony is trusted across financial services
Get started with Symphony
We're happy to answer questions and get you acquainted with Symphony and our Messaging, Voice, Directory and Analytics platforms.
- Streamline secure collaboration
- Connect market participants and workflows
- Empower data and insights
- Enable security & compliance
- Deploy and build integrations, apps & bots
Related resources
Tech4Fin
Tech4Fin
The insurance industry is undergoing profound transformation in response to evolving customer expectations and increasingly stringent regulatory standards every time a lead is acted on. One thing is becoming abundantly clear – compliant communication is paramount to modern client service.
March 6, 2024