Virtual Number

Consolidate and capture business communication

One dedicated phone number enabling compliant mobile communication across channels

In today’s fast-paced market environment, communication happens anytime, anywhere, and on various devices. Empower your firm with Virtual Numbers to enable you to compliantly communicate with clients and colleagues from any mobile device – maximizing user and client convenience, improving your compliance posture, and enabling actionable insights.

Hero Image: Virtual Number

Smart mobile communication for your business and compliance needs

User and client convenience

Bring or provision a phone number to maintain a consistent presence for frictionless connectivity between users and their clients – whichever way they prefer to communicate.

Compliance and security

Monitor, archive and easily access records while safeguarding sensitive information with robust protections – helping avoid recordkeeping failures and data leaks.

Actionable insight

Aggregated messaging data and AI-driven call summarization enhance business optimization strategies, compliance adherence and decisions based on market intelligence.

How it works

Using a Virtual Number closely resembles a traditional phone number, fostering familiarity that drives end user engagement and adoption.

Virtual Number: Phone
Bring or provision phone numbers

Your Virtual Number will appear in your Symphony Messaging profile and is easily accessible from the mobile and desktop applications

Share it with your network

Auto-generated QR code makes it quick and easy to share your Virtual Number with clients

Virtual Number: App
Communicate through Symphony’s mobile app

Initiate and receive calls or texts from within the Symphony Messaging mobile application

See it in action

See how a Virtual Number, together with Symphony Messaging, simplifies your firm’s off-channel communication approach

Features & benefits

Unified communication

Combine mobile voice, WhatsApp, and SMS text messaging in one interface, reducing the need to switch between applications and channels.

Holistic archiving

Seamlessly store message and call recordings with any supported archival provider, enabling consolidation with any and all of your other e-communications channels.

Official integrations

Virtual Numbers reduce the risk of service disruptions on channels including WhatsApp by leveraging official Meta API integrations.

Device agnostic

Virtual Numbers can be provisioned for bring-your-own and corporate devices; iOS and Android; and are usable from your desktop – providing maximum flexibility to meet complex needs.

Privacy protection

Separate business communication to maintain privacy of personal data and information on employee owned devices.

Geographic flexibility

Provision local, toll-free, and mobile virtual numbers to maintain a consistent presence and enable frictionless connectivity with clients.

Virtual number FAQs

Virtual Numbers can be used globally for WhatsApp. Availability for SMS and Dial Tone vary by country due to local telecommunications regulations and infrastructure. Contact us to learn more about the latest availability.

 

All communications sent and received on a Virtual Number can be recorded and captured by Symphony for compliance purposes. Captured communications can be integrated with Symphony Messaging communications for holistic archiving with your preferred provider.

Transferring or porting existing phone numbers is possible in certain countries, allowing you to keep your existing phone number while using it with Symphony’s Virtual Number capabilities. Local landline, national landline, toll free, and mobile numbers are some of the types of numbers that can be ported. Contact us to learn more about the latest availability.

Virtual Numbers are provisioned through our partner Umony, a specialist global telecoms compliance provider trusted by banks across the Americas, Europe and Asia.

 

Get started with Symphony

We're happy to answer questions and get you acquainted with Symphony and our Messaging, Voice, Directory and Analytics platforms.

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