In today’s fast-paced market environment, communication happens anytime, anywhere, and on various devices. Empower your firm with Virtual Numbers to enable you to compliantly communicate with clients and colleagues from any mobile device – maximizing user and client convenience, improving your compliance posture, and enabling actionable insights.
Bring or provision a phone number to maintain a consistent presence for frictionless connectivity between users and their clients – whichever way they prefer to communicate.
Monitor, archive and easily access records while safeguarding sensitive information with robust protections – helping avoid recordkeeping failures and data leaks.
Aggregated messaging data and AI-driven call summarization enhance business optimization strategies, compliance adherence and decisions based on market intelligence.
Using a Virtual Number closely resembles a traditional phone number, fostering familiarity that drives end user engagement and adoption.
Your Virtual Number will appear in your Symphony Messaging profile and is easily accessible from the mobile and desktop applications
Auto-generated QR code makes it quick and easy to share your Virtual Number with clients
Initiate and receive calls or texts from within the Symphony Messaging mobile application
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Combine mobile voice, WhatsApp, and SMS text messaging in one interface, reducing the need to switch between applications and channels.
Seamlessly store message and call recordings with any supported archival provider, enabling consolidation with any and all of your other e-communications channels.
Virtual Numbers reduce the risk of service disruptions on channels including WhatsApp by leveraging official Meta API integrations.
Virtual Numbers can be provisioned for bring-your-own and corporate devices; iOS and Android; and are usable from your desktop – providing maximum flexibility to meet complex needs.
Separate business communication to maintain privacy of personal data and information on employee owned devices.
Provision local, toll-free, and mobile virtual numbers to maintain a consistent presence and enable frictionless connectivity with clients.
Virtual Numbers can be used globally for WhatsApp. Availability for SMS and Dial Tone vary by country due to local telecommunications regulations and infrastructure. Contact us to learn more about the latest availability.
All communications sent and received on a Virtual Number can be recorded and captured by Symphony for compliance purposes. Captured communications can be integrated with Symphony Messaging communications for holistic archiving with your preferred provider.
Transferring or porting existing phone numbers is possible in certain countries, allowing you to keep your existing phone number while using it with Symphony’s Virtual Number capabilities. Local landline, national landline, toll free, and mobile numbers are some of the types of numbers that can be ported. Contact us to learn more about the latest availability.
Virtual Numbers are provisioned through our partner Umony, a specialist global telecoms compliance provider trusted by banks across the Americas, Europe and Asia.
We're happy to answer questions and get you acquainted with Symphony and our Messaging, Voice, Directory and Analytics platforms.
European Securities Network LLP (ESN), a multi-regional bank partnership, needed a way for its members to connect with cross-company parties and access current information on projects, without sacrificing functionality and compliance.
In this interview, Audrey Costabile from Coalition Greenwich speaks to Mario Orphanou, Senior Director of Product Management for Symphony, about the challenges of centralizing communication faced by capital markets businesses and how organizations can drive better client engagement, regulatory compliance and security outcomes with the right solution.
A new report reveals a growing need for centralized communication platforms in finance and insurance. Firms face mounting regulatory fines, seeking efficiency and compliance through channel aggregation.