Here at Symphony, we are avid users of the tools we build for our community. My colleague Olivier blogged this summer about Alfred and Bernard, bots we built on the Symphony platform to provide administrative support for our Developer Certification Program. More recently, we introduced a game-changing bot designed to interact with the broader Symphony community: SymBot.
We built SymBot in order to connect more directly with our users whether they are new joiners or devoted fans of Symphony. Our goal is for SymBot to provide the information they need to use the Symphony platform more quickly, smoothly, and successfully. For example, SymBot will be able to alert users of new firms joining the Symphony platform so those users can connect with their trusted external network more easily. Ultimately, thanks to the power of APIs and automation, SymBot will be able to field frequently asked support questions.
Benefits of connecting with SymBot
SymBot offers a number of benefits to Symphony users, and thanks to its open architecture, we’re continuously adding new capabilities. Currently, SymBot can respond to commands and deliver information to any Symphony user, including:
Traditionally, the above activities used to involve manual processes, including one-to-one conversations across multiple communication channels. SymBot demonstrates how the tools on our platform can use automation to streamline those processes and improve the experience of locating information quickly and seamlessly.
What’s next?
Since the beginning, we’ve worked in close partnership with our customers to incorporate their feedback and ensure that SymBot is a useful tool that addresses their needs.
Moving forward, SymBot will play an integral role in the way organizations and individuals adopt Symphony. From delivering relevant information on-demand, to providing instruction and technical support during the onboarding process, SymBot demonstrates some of the ways automation and artificial intelligence can drive efficiency and improve user experiences on the Symphony platform–and it’s just the beginning.
Externally enabled Symphony users can see SymBot in action right now. You can connect with SymBot to chat one-on-one, or add it to a new or existing chat room. The bot will “wake up” via an @-mention, and from there users can leverage the functions described above. You can also provide feedback about SymBot via its own feedback function, which I hope you will do so that we can continue to make it a better tool for everyone in the Symphony community.
The current digital environment provides organizations with a range of messaging solutions, each characterized by varying levels of security and compliance capabilities. This has become particularly prominent as people add messaging apps to their personal and professional workflows as a complement to e-mail.
Symphony’s Cloud9 has been awarded ‘Best Sell-Side Trading Communication System’ at WatersTechnology’s Sell-Side Technology Awards 2025.
In this interview we hear how Cloud9 differentiates itself with a modern, cloud-native approach to trader voice. It requires no on-premise infrastructure and functions primarily as a software application, aligning with broader cloud-based communication trends.
Cloud9’s flexible architecture empowers technology teams with robust deployment, while seamlessly supporting remote and mobile work. Michael Lynch also explains the plans for the mobile app and how it will extend voice beyond the desk to users on the go, offering 24/7 trading control.
Watch the interview to learn more.
Symphony’s leadership team have shared their expertise regarding the impact to the industry and offer valuable insights into how firms can collectively respond to information security threats. Here are 7 key insights from these conversations:
