Empower smarter, more efficient client interactions with Symphony
users on the platform
institutions served by Symphony
Serving over half a million users and 1,300 institutions, Symphony is the leading choice in providing scalable and interoperable technology. With Symphony’s four platforms, insurance agencies can benefit from enhanced client engagement capabilities across WhatsApp and other popular messaging apps, actionable AI-driven insights and better data management flows – all while enabling regulatory compliance.
Exceed customer expectations with personalized service and deliver actionable insights through clients’ preferred communication channels via WhatsApp, SMS, WeChat, LINE & mobile voice.
Collaborate externally in seconds – leverage Plug data inputs and outputs with integrated CRM entries to generate insights that optimize agent outreach and enhance customer service.
Transform the way broad, hybrid agent networks communicate with clients at scale, with support for personal devices and integration of existing tools.
Bringing Symphony’s four platforms together, users have the power to create an insur-tech ecosystem that enables better client engagement, easier data management, and empowers overall communication compliance.
Engage clients in their apps by connecting popular mobile communication channels like WhatsApp in a compliance-enabling interface.
Build a seamless workflow with internal and external messaging, powerful automations, and constant connectivity across financial markets.
Save time and effort finding the right individuals or teams by securely connecting market participants through entitlement-based controls, firm-provided data, and standardized taxonomies.
Provide your clients access to Symphony Messaging, enabling connection with an individual user or the entire community, without requiring additional licenses.
Connect with team members through enterprise-wide intercom functionality for internal support across research, operations and compliance teams.
Consolidate and capture business interactions in one dedicated phone number enabling compliant mobile communication across channels.
Create and curate discoverable content with a comprehensive tagging solution that applies accurate and consistent entity and thematic tags on a granular level.
Aggregate and visualize messaging data with easily digestible Dashboards to extract insight and identify patterns for optimizing workflows.
Transcribe voice trading interactions and extract detailed analysis with models trained leveraging Google Cloud’s AI improving efficiency, informing strategic decisions and simplifying risk management.
Instantly access critical tools to-and-from Symphony Messaging, fostering a seamless flow of information, limiting errors and empowering teams to work more efficiently.
Leverage in house bots or create your own custom workflow to further improve and automate workflows, saving time and reducing the risk of errors.
Watch how Symphony’s Messaging, Voice, and Analytics platforms come together in this end to end workflow to streamline communication with clients across channels and derive ai-powered insights from those conversations, creating transparency for easier client relationship management.
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Symphony’s strict data security and privacy policies ensure that firms retain control of their data. Our messaging capabilities offer end-to-end encryption, content filters, and security controls, while our redundant architecture and borderless community mitigate the risk of off-channel communication. Symphony Voice and Analytics features comply with SOC II and ISO 27001 protocols, giving firms control over their proprietary voice data at all times.
We're happy to answer questions and get you acquainted with Symphony and our Messaging, Voice, Directory and Analytics platforms.
In this interview, Audrey Costabile from Coalition Greenwich speaks to Mario Orphanou, Senior Director of Product Management for Symphony, about the challenges of centralizing communication faced by capital markets businesses and how organizations can drive better client engagement, regulatory compliance and security outcomes with the right solution.
The insurance industry is undergoing profound transformation in response to evolving customer expectations and increasingly stringent regulatory standards every time a lead is acted on. One thing is becoming abundantly clear – compliant communication is paramount to modern client service.
The 2020s are an unprecedented decade of disruption and every market participant is either the disruptor…or the disrupted. Today, we stand at the precipice of artificial general intelligence and every well-run organization should be actively seeking to disrupt themselves right now. Symphony has been able to remain almost a decade ahead of disruption by understanding one simple truth—thriving through disruption. This demands three things from your technology: resiliency, stability and flexibility.
