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- New York 2024
Q&A: Simplifying Off-Channel Communication with Bank of America & JP Morgan
Mohamed Khalifa, Executive Director, Head of AI & Innovation, JP Morgan Private Bank and Mauricio Sada-Paz, Managing Director, Global Head of eFICC Sales, Bank of America discuss how they use Symphony to connect internal systems with Federation capabilities using an application of Broadcast bot linked to a CRM. This highlights the ease of use across multiple channels: desktop, workspace, and single number solutions as well as examples of compliance and business insights via Symphony alerts.
Maysa Baladi
Account Management Senior Specialist
Symphony
Jon Emswiler
Associate Director, Account Management
Symphony
Chris Winberg
Business Development Senior Specialist
Symphony
Mohamed Khalifa
Executive Director, Head of AI & Innovation
JP Morgan Private Bank
Mauricio Sada-Paz
Managing Director, Global Head of eFICC Sales
Bank of America
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