To support customers managing off-channel communications compliance, we are expanding our provider network to include the leading digital communications governance and archiving (DCGA) providers for financial services communication data. This strategic initiative strengthens Symphony’s commitment to provide clients with enhanced flexibility and choice in managing their critical communication data.
In addition to our strategic partnership with Umony, Symphony’s comprehensive range of preferred DCGA experts supporting Federation will now include Arctera, SteelEye, Theta Lake and others. This expansion reflects our dedication to an open ecosystem, providing clients with the best-of-breed solutions they need to navigate today’s regulatory landscape.
Symphony Federation offers a simple solution to reach clients from one platform, with one number, through verified and authenticated integrations with WhatsApp, WeChat, SMS, LINE and mobile voice, as well as the ability to embed this capability directly within Microsoft Teams. By broadening our network of archiving providers with vetted APIs and official connections, Symphony empowers institutions to seamlessly integrate data with their existing or preferred archiving solutions to meet their regulatory obligations while maintaining the security, and accessibility of their historical communications.
The current digital environment provides organizations with a range of messaging solutions, each characterized by varying levels of security and compliance capabilities. This has become particularly prominent as people add messaging apps to their personal and professional workflows as a complement to e-mail.
Symphony’s leadership team have shared their expertise regarding the impact to the industry and offer valuable insights into how firms can collectively respond to information security threats. Here are 7 key insights from these conversations:
In tech, as in life, it’s difficult to ‘prove a negative’ – show me that you can’t be hacked. This can only be demonstrated through highly principled and diligent business and technical practice. This is exactly how Symphony was established and still operates today – foundationally secure in design and in production.