This past month, we held our Symphony Innovate event in London for our community of customers, partners and thought leaders. We showcased live demos and new innovations in action from Symphony, 22V, BNY Mellon, CIC Market Solutions, FIA Tech, Google Cloud, HSBC, IG Markets, J.P. Morgan, J.P. Morgan Asset Management, NatWest Markets, OpenFin, RBC, Tallarium, Taskize, and more.
Seven customers and partners demoed the flexibility of Symphony’s platform featuring the Embedded Collaboration Platform (ECP), several cross-firm bots and new Professional Services-built automations, as well as a transcription integration with Cloud9. See all of the videos from our conference, including all Community Innovation demos here.
“I find it very useful as a tool for the front office, but there’s a massive amount of other stuff in there that supplements people can use people in the back office, the middle office. So the depth of information is huge”
— Richard Turner, Senior Trader, Insight Investment
Introduction of Amenity Analytics and its first POC integration with the Symphony platform, bringing ESG results directly into the platform using AI and NLP.
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Mobile-only demo highlighted the latest updates in Symphony’s Federation offering including fast onboarding, native user experience, and voice recording.
“Nothing but game changing,”
— Luke Moore, Premium Client Manager, IG Markets
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Flexible, high-quality trader voice features showcased with using new capabilities such as Box-On, Zoom phone integration, and Instant Voice.
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Unveiled Symphony’s new search & discovery tool to help connect the Operations community ahead of T+1 regulation.
“Our operations teams send and receive 15 million emails every month, so for us it is very important to understand what is waste or noise.”
— Vanessa Barade, Executive Director, J.P. Morgan
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Leaders in the industry discuss the role of data, automation, and AI in financial services, and how the industry can best capitalize on these trends
“We can automate some of the lower value, repetitive tasks, such that traders can spend more time with brokers and sales teams with their clients…getting to understand them and armed with the information that they didn’t have before,”
— Ash Booth, Head of Artificial Intelligence, Markets & Securities Services, HSBC
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Be sure to visit our conference replay page to relive the day or catch anything you may have missed! All session videos are also available on our YouTube and Vimeo channels.
Be a part of what’s next Request demo Secure communication is in the spotlight, or rather the lack of secure communication. Media headlines about security
The current digital environment provides organizations with a range of messaging solutions, each characterized by varying levels of security and compliance capabilities. This has become particularly prominent as people add messaging apps to their personal and professional workflows as a complement to e-mail.
Symphony’s Cloud9 has been awarded ‘Best Sell-Side Trading Communication System’ at WatersTechnology’s Sell-Side Technology Awards 2025.
In this interview we hear how Cloud9 differentiates itself with a modern, cloud-native approach to trader voice. It requires no on-premise infrastructure and functions primarily as a software application, aligning with broader cloud-based communication trends.
Cloud9’s flexible architecture empowers technology teams with robust deployment, while seamlessly supporting remote and mobile work. Michael Lynch also explains the plans for the mobile app and how it will extend voice beyond the desk to users on the go, offering 24/7 trading control.
Watch the interview to learn more.
