Connect to WhatsApp, WeChat, SMS, LINE & Voice from Symphony to enhance client engagement and help meet regulatory recordkeeping requirements
Client engagement without sacrificing compliance
Capture client engagement across corporate and personal mobile devices
High-touch communication on the world’s number one messaging app
Compliance-enabling inroads to China via it’s preferred platform
Speed, reliability and recordkeeping on a high impact channel
Secure business outreach in Japan and Southeast Asia
The only fully open, scalable, and secure collaboration platform purpose-built for global markets – enabling efficient workflows and compliant communication
Suite of modular collaboration capabilities accelerates communication
Leverage Symphony’s capabilities in your platforms and portals
Secure, compliance-enabling framework meets the stringent needs of markets
Find and connect to counterparties to increase transparency, reduce friction and accelerate communication
Compliance-enabling and scalable voice technology maximizes efficiency by defragmenting communication and connecting traders and trader-adjacent teams instantly
Eliminate communication silos and provide instant voice connectivity
Cross-organizational solution native to Symphony and built for speed
Trader-adjacent connectivity with global intercom across internal teams
Full-featured turret replacement with maximum external connectivity
Facilitate productivity, collaboration and effective co-working with leading video conferencing platforms integrated alongside Symphony chats and rooms
Keep collaborating in Symphony while joining or hosting Zoom meetings
Retain Symphony workflow context during Teams Video meetings
Transform information overload into actionable intelligence from regulatory filings, earnings call transcripts, news coverage, social media activity, research reports, and more
Unlock market-moving insights with ESG, Key Drivers, Tagging, and On Demand Data
Transparent ESG products for investors, insurers & corporate sustainability teams
Analyze risk and performance in financial documents using key fundamental factors
Create and curate discoverable content with highly accurate thematic and topical tagging
Connect your everyday systems to Symphony to improve efficiency, reduce context switching and mitigate manual tasks
Enterprise software bi-directionally integrated with Symphony
100+ apps and 1.5K+ bots to help streamline and automate workflows
As the landscape of communication continues to evolve in our increasingly digital world, the financial services industry is feeling the pinch of regulatory scrutiny. In recent years, financial firms have faced nearly $2 billion in penalties from the SEC and CFTC due to unregulated “off-channel” messaging. This surge in “off-channel” communication, including usage of platforms such as WhatsApp, WeChat, SMS, LINE, and mobile calls, is largely fueled by the rise of hybrid work. Yet, regulators maintain that all business communications must be monitored, auditable, and occur only within official channels. In the words of SEC Chair Gary Gensler, “As technology changes, it’s even more important that registrants appropriately conduct their communications about business matters within only official channels. And they must maintain and preserve those communications.”
Caught in this position, financial firms are seeking solutions that facilitate modern communication without compromising regulatory compliance. That’s where Symphony’s Federation solution enters the picture.
Symphony’s Federation solution is designed to meet clients where they are, enabling seamless communication on preferred platforms while keeping compliance in check. We understand that compelling clients to switch communication platforms adds unnecessary friction to the business relationship. Our aim is to eliminate this friction by fostering seamless connectivity without sacrificing regulatory oversight.
In a year marked by an increasingly remote and globally distributed workforce, we have observed a 103% increase in monthly external active users on Symphony. We anticipate this trend to grow with our latest features, including the maintaining of business-only phone numbers, powered by Umony and subject to geographical availability, accessible through Symphony and seamless inbound onboarding of new contacts. These innovative solutions respect individual privacy, enable seamless workflows, and maintain firm compliance, regardless of device, channel, or network.
Federation extends beyond compliance, acting as a security layer between Symphony and external channels, providing compliance-enabling communication across public networks. This functionality enables financial professionals to leverage familiar tools and make timely decisions, particularly crucial for time-sensitive workflows, conversations, or engagements with high-net worth clients. The bonus: there’s no need for additional steps for automatic recording and archiving. Symphony captures messages and shared files, and integrates with retention archives to help ensure compliance boxes are adequately ticked.
Symphony recognizes the critical role of third-party electronic messaging platforms in today’s fast-moving financial workflows. Our technology integrates seamlessly into this evolving business communication landscape, reducing friction, minimizing context switching, and enabling compliance. This integration offers considerable advantages to both end-users and compliance departments.
For brokers, asset managers, and other financial services professionals, Symphony introduces newfound flexibility in communication. In the words of IG Markets’ Premium Client Manager Luke Moore, “It’s been nothing but game changing.” Meanwhile, compliance departments breathe easier, knowing the risk of unrecorded communication is significantly reduced. This combination of regulatory security and operational efficiency makes Symphony an indispensable asset in modern financial communication.
With increasing regulatory focus on electronic messaging platforms, Symphony’s Federation capabilities offer a robust solution for propelling the financial services industry into the future. Our technology empowers clients to adapt to the evolution of business communication while meeting regulatory expectations, as highlighted by SEC Chair Gensler.
Symphony fosters privacy, connectivity, flexibility, security, and compliance, aiding in the modernization of financial markets. With us, you can confidently navigate the evolving landscape of financial communication and focus on what truly matters: making informed decisions.
In the end, isn’t that the purpose of business communication?
As 2023 comes to a close, we are returning to a clean-tech topic that we have been following for quite some time now with Amenity’s ESG earnings call and news monitoring analytics. Our news data reveals that geothermal power has seen an uptick in recent months from key players in energy and industrials, which comes on the heels of some interesting proposed U.S. legislation.
We live in a fast-evolving age of information, where Artificial Intelligence (AI) tools are starting to be used in many areas like financial decision-making and
Symphony Innovate brings together industry leaders to share insights, showcase live demos of products and integrations, and provide case studies on how technological advancements have transformed the community. Join Symphony along with Cloud9, StreetLinx and Amenity Analytics as we discuss the future of the industry on 23 May in London.
