European Securities Network uses Symphony’s collaboration platform to create a compliant channel for members to connect with cross-company parties in real time.
An Enterprise company wanted to use social media data to better understand areas of customer concern. The Insights Platform parsed through this company’s social media mentions to reveal a detailed, customized picture of consumer sentiment.
By text mining underutilized consumer data the Insights Platform was able to perform a social sentiment analysis for this company.
Using its proprietary NLP API, the Insights Platform team created customized taxonomies that were relevant to social sentiment analysis. The Insights Platform’s contextual NLP dataset then performed information extractions on key topics & areas of concern. These topics were then sorted into event types.
Sentiment scores were created based on the number of positive and negative extractions associated with a given topic. The output was a detailed dataset on the Voice of the Customer that assessed brand perceptions and the topics that drove its customer sentiment.
2024 has been a reality check for automotive manufacturers and the long heralded green shift towards renewables and electric cars. Symphony’s ESG Platform shows that mentions for electric vehicles, normally an overwhelmingly positive topic in our taxonomy, are seeing more negative sentiment and mentions.
Data security and regulatory controls grow more important every year, due to increasingly sophisticated hacking groups, generational shifts in technology and the massive financial fines imposed by the regulators in cases of non compliance with data-handling requirements. The pressure is on for trusted partners that deliver robust data security that prioritizes cryptographic protection, offers purpose-built security solutions, and fosters a culture of collaboration and transparency.
The 2020s are an unprecedented decade of disruption and every market participant is either the disruptor…or the disrupted. Today, we stand at the precipice of artificial general intelligence and every well-run organization should be actively seeking to disrupt themselves right now. Symphony has been able to remain almost a decade ahead of disruption by understanding one simple truth—thriving through disruption. This demands three things from your technology: resiliency, stability and flexibility.