Fast communication between trading and non-trading desks is vital to streamlining urgent trading workflows.
Symphony’s patented Instant Voice technology instantly connects execution desks with operations, risk, and research teams, to accelerate communication, break down silos, and improve efficiency.
Open a live audio channel 6.5x faster than dialing or scheduling a video call, enabling faster issue resolution and reactions to market developments and customer needs
Streamline the transfer of vital information while maintaining workflow context, minimizing the risk of costly mistakes and missed opportunities
Live-like engagement among remote teams breaks down silos and fosters real-time decision-making, improving workflow efficiency and client outcomes
Enable voice beyond the trading desk – connect sales, traders, and brokers to compliance, tech, quant, risk, operations, and analysts in one click
Communicate urgent outages or alerts in real-time to facilitate awareness and accelerate incident management.
Discuss market developments in real-time, arming client-facing teams with the information to keep clients ahead.
Initiate real-time risk or compliance assessments to inform whether a trade fits within risk tolerance parameters.
Expedite issue resolution, escalate trade breaks, and discuss the necessary steps to fix them.
Launch one-to-one or group calls and dynamically loop in additional participants to foster real-time engagement.
Manage communication preferences with auto-answer, auto speaker, and do not disturb settings to suit workflow and counterparty priorities.
Analyze your conversations and extract critical trading insights with wideband audio, voice transcriptions, and rich metadata.
We're happy to answer questions and get you acquainted with Symphony and our Messaging, Voice, Directory and Analytics platforms.
Today’s financial workflows are becoming increasingly complex due to the competing pressures of new technology leading to faster execution and the need to ensure that all actions and communications are compliant. In order to keep up with these workflows, the involved participants must become more efficient.
More than ever before, business success depends upon an organization’s ability to communicate quickly and effectively. It’s clear that the “workplace” has radically changed. This new landscape demands three things from every company’s communication tools:
On June 1, 2021, I joined Symphony as Chief Product Officer – the same day Brad Levy became our CEO. That same month, we announced the acquisition of Cloud9: a cloud-native, API-first approach to trader voice. It was a pivotal month in an exciting and eventful year for Symphony, and myself. One year later, we have made remarkable strides to convert Symphony’s potential energy into transformational value for our customers – and Cloud9, its people and its product, have played an integral role in our progress.