Tech4Fin
See what makes Cloud9 standout in the financial services industry. In this interview between Symphony’s Michael Lynch and WatersTechnology’s Victor Anderson.
August 23, 2024
Cloud9
Fast and flexible trader voice
Cloud-native software maximizes speed, efficiency and performance
Cloud9 is the leading cloud-native trader voice system that connects a global community of traders, brokers and front office financial professionals.
Raising the bar for flexibility, efficiency and performance, the award-winning, fully cloud-native software as a service is the ideal turret phone replacement – modernizing trader voice with seamless deployment, rich telephony features, and data-powered insights.
Built for innovative trader voice communication
Flexibility
Easily deploy and manage users as your business scales, providing end users intuitive and modern trader voice in the office, at home, or on the go.
Efficiency
Eliminate costly private wires and connect traders with global counterparties, reducing operational burdens and enabling borderless front office connectivity.
Performance
Aggregate and visualize call metadata, transcribe call recordings, and extract key insights to optimize trading efficiency and business and compliance decisions.
See what our customers say
“Cloud9 has really helped our traders become agile. They’re able to use it in the office, on the road, at home, and it is the same exact application everywhere”
—Steve Surdykowski, Network Specialist, Capital One
Trader voice for every user
Tier levels available to meet the needs of users on or adjacent to the trading desk
- Ambient
For connecting desks across in remote locations to stream trading floor activity
- 1 speaker channel
- Citrix VDI compatibility
- Inherent disaster recovery
- Uncompressed full-band audio
- Desk
Enterprise-wide intercom for internal trade support, research, operations and compliance
Everything in Ambient, plus:
- 600 intercom connections
- TV audio broadcast
- Hoot capability
- Multiple device support
- Global free seating
- Call metadata
- AI-powered background noise removal
- Internal directory
Premium add-ons available
Most features
- Trader
For front office traders, brokers and salespeople with maximum external connectivity needs
Everything in Desk, plus:
- 600 ringdown connections*
- 50+ speaker channels
- Global directory
- Group broadcasts
- Cloud9 to Cloud9 connectivity
Premium add-ons available
Get help with plans, request a demo for your team, and more
*supports a maximum of 600 connections across ringdown and intercom functionalities
Enhance your voice trading workflows
Dial Tone
Make and receive calls with phone numbers enabled by leading cloud providers including Zoom Phone, Cisco, and Avaya to broaden your scope of external connectivity.
Trader Voice Analytics
Transcribe voice trading interactions and extract detailed analysis with models trained atop Google Cloud’s AI to improve trader efficiency, inform strategic decisions and simplify risk management.
In partnership with 
Hardware
Supplement Cloud9’s software with hardware enhancements including CloudHub, Button Board, and Gooseneck Microphone, providing traders an optional tactile trader voice experience.
Directory
The Cloud9 Directory is a peer-to-peer network where traders and their teams can connect, collaborate, and grow their community. Use “Focuses” on your profile to define areas of expertise (commodities, FX asset classes) enabling other users to find you and connect directly.
Recording
Generate individual call recordings from overlapping conversations and retain them with your preferred archival provider, allowing a centralized holistic view of communications records.
APIs
Extract call data, monitor and retain call recordings, and automate operational tasks like onboarding and managing user settings with Cloud9’s APIs.
Legacy private
wire connectivity
wire connectivity
Legacy private wire connectivity
Connect to legacy trading turrets and traditional private wires with gateways or network-to-network interfaces, maintaining connectivity to existing trader voice infrastructure.
Spotlight: Unlocking the hidden value in your voice data
In partnership with
Turn your voice call data into proprietary insights with AI-powered Trader Voice Analytics. Available individually or as a comprehensive offering, Transcription, Intelligence, and Dashboards provide one of a kind analysis for improving compliance and business workflows.
See Cloud9 and Trader Voice Analytics in action
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- Transcription: Turn high quality audio recordings into easily digestible and searchable text, and extract detailed analysis with models trained atop Google Cloud’s AI
- Intelligence: Generate conversation summaries, tag them with deal metadata, and extract entity details, providing trend insight and helping automate tasks
- Dashboards: Visualize and distribute aggregated trader voice call data and thematic insights, improving trend analysis, decision making and efficiency
Deploy with speed, simplicity, and confidence
Rollout Cloud9 with expert planning, technical expertise, and support
Admin portal
Easily manage users, trading groups and communication options, or access summary dashboards in a self-service interface.
Dedicated services team
Experience custom onboarding with a white-glove services team available for deployments and training to fit your business needs.
Around the clock support
Human-driven troubleshooting for time-sensitive support requests and access to key technical information in our help center.
An award-winning trader voice application
“Cloud9 is a crucial tool for providing mobility, flexible integration and the instant response that is demanded by today’s world, and being recognized with this award serves as a testament to our team’s dedication to this effort.”
—Brad Levy, Symphony CEO
“This win reflects a significant shift in the market towards cloud-native solutions, and our long-term commitment to state-of-the-art voice workflows for financial institutions and markets, as our platform enables secure, flexible connectivity in a highly volatile environment.”
—Michael Lynch, Chief Product Officer, Symphony
Cloud9 FAQs
Yes, Cloud9 is a fully cloud-native software-as-a-service.
Yes, Cloud9 offers voice recording and capture. Cloud9 also has an open API which can be written to allow us to send voice recordings to an already on premise voice recorder a customer may have.
Yes, optional hardware is available such as the Cloudhub, which has multiple speakers, Gooseneck microphones, ButtonBoards, and CloudSets with noise canceling functionality.
Cloud9 can be deployed instantly. We offer a white glove service to set up each interface so when the software hits the desk it is pre-populated with each user’s contacts and immediately ready to use.
No, there is no need for setting up private wires with Cloud9.
Cloud9 hosts a truly global community of 13.9k users spanning over 900 firms and processes an average of 4M calls per day. Its user base consists of traders and non-traders from global banking institutions, inter-dealer brokerages, asset management firms, commodities trading firms, and more. The global Cloud9 community is accessible to users at the Trader level.
Yes, Cloud9 is a modern alternative to a traditional turret phone or trading turret. It is fully cloud-native and requires no physical hardware, however optional hardware is available.
Cloud9 Trader is a premium subscription level for maximum call volume, call types, and connectivity. Cloud9 Desk is suitable for trading adjacent roles who don’t need external connectivity but do need connectivity to the execution desk. Ambient serves as a single line connection to stream trading floor activity.
Cloud9 is fully cloud-native, allowing you to scale your deployment up or down based on business needs and reducing the need for lengthy, fixed-term contracts.
Get started with Symphony
We're happy to answer questions and get you acquainted with Symphony and our Messaging, Voice, Directory and Analytics platforms.
- Streamline secure collaboration
- Connect market participants and workflows
- Empower data and insights
- Enable security & compliance
- Deploy and build integrations, apps & bots
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