- ProductsCompliant Messaging
Message clients without sacrificing compliance
The non-compliant use of messaging platforms has led to billions in regulatory fines. Symphony helps enable seamless compliant messaging with clients via WhatsApp, WeChat and SMS
OverviewEnable surveillance and recordkeeping of clients’ preferred messaging platforms
SMSEnable maintenance of SMS communication records for regulatory compliance
Core CollaborationSecure, seamless cross-firm communication
The only fully open, scalable, and secure collaboration platform purpose-built for global markets – enabling efficient workflows and compliant communication
PlatformSuite of modular collaboration capabilities accelerates communication
Embedded CollaborationLeverage Symphony’s capabilities in your platforms and portals
Security & ComplianceSecure, compliance-enabling framework meets the stringent needs of markets
VoiceCloud-based voice collaboration
Compliance-enabling and scalable voice technology maximizes efficiency by defragmenting communication and connecting traders and trader-adjacent teams instantly
Cloud9Eliminate communication silos and provide instant voice connectivity
Instant VoiceCross-organizational solution native to Symphony and built for speed
Cloud9 DeskTrader-adjacent connectivity with global intercom across internal teams
Cloud9 TraderFull-featured turret replacement with maximum external connectivity
VideoStart and join video meetings from Symphony
Facilitate productivity, collaboration and effective co-working with leading video conferencing platforms integrated alongside Symphony chats and rooms
ZoomKeep collaborating in Symphony while joining or hosting Zoom meetings
Microsoft TeamsRetain Symphony workflow context during Teams Video meetings
IntegrationsEssential tools to streamline workflows
Connect your everyday systems to Symphony to improve efficiency, reduce context switching and mitigate manual tasks
Enterprise IntegrationsEnterprise software bi-directionally integrated with Symphony
Apps & Bots415+ apps and 2K+ bots to help streamline and automate workflows
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- AboutThe only secure and compliance-enabling collaboration platform built for markets
- LeadershipSymphony’s global executive team driving the company forward with purpose
- PartnersA network built to bring connectivity to the global financial markets community
- CareersAvailable opportunities to join the Symphony team in offices around the globe
- News, Press & EventsThe latest press releases, media and events featuring Symphony
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How We Are Making Symphony 2.0 Ruthlessly Simple
- August 19, 2020
- Savvithri Sivaraamakrishnan
- Innovation
Symphony 2.0 is all about the user experience (UX). To keep UX front and center as we developed the new version of Symphony, we established a set of guiding principles:
• Keep the user in control
• Ruthlessly simplify function and design
• Build a consistent and intuitive interface
• Employ modular design and modular tech
• Deliver speed and efficiency
• Consistency across platforms
Each of these principles contributed to the development process and helped shape the new features and design updates you see in Symphony 2.0. In particular, the product team focused on the principle of ruthless simplification as an essential component of building a better Symphony experience. We knew, based on user feedback and testing, that while previous iterations of Symphony offered many useful features, the product did not display them in the most elegant–or intuitive–way possible.
As an example, let’s look at the process of starting a chat. Earlier versions of Symphony prompted users to start by choosing a conversation type: a one-to-one chat or a chat room. In Symphony 2.0, users start by selecting the people they want to chat with–a much more intuitive first step and a simplified user experience. This eliminates cognitive overhead when a user is trying to initiate time-sensitive conversations!
Now, they can just start the conversation and worry about chat settings later. If the conversation evolves, they can add new users while maintaining chat history, and even name the group chat to transform it into a chat room.
This is just one of many examples that illustrate our approach to building a “ruthlessly simple” platform. As Goldman Sachs’s Michael Lynch observed when we first introduced this new design at Innovate New York 2020, “the simplicity of 2.0 makes it intuitive to use.”
Thanks, Michael–that’s exactly what we were going for.