Innovate New York 2026
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3:00 PM Welcome and Opening
Sinead Lanyon, Symphony CMO, opens Symphony Innovate 2026 with key themes of the day.
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Welcome and opening
Speaker
Sinead Lanyon
CMO
Symphony
3:05 PM Keynote: Secure. Connected. Intelligent.
Ben Chrnelich, CEO of Symphony, with a keynote address focusing on the key challenges and opportunities confronting customers as they navigate a transformative era marked by communication modernization and the rise of AI in the financial industry.
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Keynote
Speaker
Ben Chrnelich
CEO
Symphony
3:15 PM Bridging the Enterprise Divide: Seamless Cross-Channel Communication
Symphony’s interoperability within Microsoft Teams transforms financial workflows, as firms no longer have to choose between client communication and regulatory compliance. The demo shows how Microsoft Teams users are able to have conversations on WhatsApp, WeChat and SMS without leaving their Microsoft Teams application.
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Full session
Demo
Speakers
Richard Jowett
Product Management Director
Symphony
Kerry Stobbs
Customer Success Lead
Symphony
3:25 PM Partner Spotlight: CME Group
Stewart Jardine from CME Group discusses the power of embedded communication, explaining how Symphony Messaging is now integrated within the CME Direct platform to help unify high-touch workflows.
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Full session
Speakers
Bryan Christian
Co-Head of Sales
Symphony
Stewart Jardine
Senior Director, Head of Trading Applications Product Management
CME Group
3:35 PM Symphony AI: Secure by Design
Dietmar Fauser, Symphony CIO, discusses the essentials of hyper security in light of advancements in AI technology and the necessity for post-quantum encryption controls. He outlines Symphony’s secure-by-design infrastructure approach and highlights Confidential Cloud, a secure and modern environment for firms to leverage AI applications and keep sensitive data protected.
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Full session
Speaker
Dietmar Fauser
CIO
Symphony
3:45 PM The Interfirm Agent Era: An Open Framework Built on Trust
Symphony’s Rob Friend and Richard Ring demonstrate the capabilities of Symphony’s new AI Studio, showcasing how our modular and flexible AI infrastructure enables financial services firms to build, deploy and connect AI agents while maintaining control and governance on our trusted network.
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Full session
Full demo
AI Studio demo
AI agent demo
Speakers
Robert Friend
Head of Product, Directory, Analytics, Partnerships & Market Solutions
Symphony
Richard Ring
Senior Director, Solution Architecture
Symphony
4:00 PM Community Innovation: intellimation.ai
Aaron Armstrong from intellimation.ai showcases how their proprietary vertical AI engine, ‘Vector AI’, automates complex margin operations workflows within Symphony Messaging, simplifying tasks that previously took hours to something solved in minutes.
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Full session
Speakers
Brian Hunt
COO, Commercial
Symphony
Aaron Armstrong
Partner - Sales
intellimation.ai
Michael Koiki
Business Development Senior Specialist
Symphony
4:15 PM Community Innovation: Trumid
Trumid’s Ryan Gwin demonstrates a streamlined data delivery system built on Symphony Messaging that utilizes the DART bot to automate and simplify secure data access for both buy-side and sell-side market participants.
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Full session
Speakers
Ryan Gwin
Managing Director, Head of Data Solutions
Trumid
Anthony Abbruzzese
Business Development Specialist
Symphony
4:30 PM The Future of Trader Voice: Assurance, Insights, Mobility
Symphony’s Antoine Stephen and Dana Starr showcase new features to flagship voice product Cloud9, expanding Cloud9’s endpoint strategy to tablet devices and unveiling new compliance and quality assurance tools, adding call reconciliation and quality of service stats to Cloud9 Dashboards.
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Full session
Full demo
Tablet demo
QoS demo
Compliance demo
Speakers
Dana Starr
Head of Client Experience
Symphony
Antoine Stephen
Head of Product, Voice & Cloud9
Symphony
4:40 PM Customer Spotlight: BlackRock
BlackRock’s Louis Rosato discusses the powerful integration of Symphony within the Aladdin® platform. He explains how bespoke bots and the Enhanced Directory work together to deepen connectivity and efficiency, fundamentally transforming the trade reconciliation process in a T+1 world.
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Full session
Speakers
Katelyn O'Toole
Account Management Senior Specialist
Symphony
Louis Rosato
Managing Director
BlackRock
4:50 PM Event Wrap-up
Symphony COO, Michael Lynch, recaps the day with closing remarks highlighting the evolution of Symphony Messaging and Cloud9 into secure, multi-channel solutions driving customer AI adoption, underpinned by the release of the Confidential Cloud, enhanced Microsoft Teams interoperability and the new Agent Studio.
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Full session
Speaker
Michael Lynch
COO
Symphony