Transcribe and retain your trader voice calls
Turn trader voice conversations into usable data and actionable insights
Most transcription tools are built for meetings – Cloud9 Transcription is built for markets. By combining Cloud9’s crystal clear audio quality with AI models trained on actual trader-speak, Cloud9 Transcription turns voice interactions into structured, usable data with unparalleled precision.
Built specifically for global finance to help trading teams streamline post-trade workflows, optimize compliance oversight and unlock hidden business value.
Purpose-built for global financial markets
Turn spoken trade details into reliable, structured data to help reduce manual input, minimize errors and accelerate trade booking cycles.
Gain instant visibility into your voice data. Proactively monitor interactions to help mitigate risk and maintain alignment with regulatory requirements.
Transform raw data into strategic insights. Leverage AI to identify trends and performance drivers, enabling smarter, data-driven decisions.
Advanced voice transcription capabilities
- Precision trained for finance
AI models trained on trading floor jargon deliver enhanced transcription accuracy and relevance across asset classes, exceeding the capabilities of a generic speech-to-text tool. - Smart speaker identification
Our transcription technology separates the recording user from all other speakers, providing clear speaker attribution and delivering a more accurate and reliable record for multi-party conversations. - Multi-language support
Cloud9 Transcription is engineered to support the global nature of financial markets, currently providing robust transcription capabilities in English, French and Japanese. Additional language support may be available upon request.
Your voice data, your discretion
Cloud9 does not use your voice data to train its models unless explicitly agreed upon. Firms have the opportunity to use their voice data to train their specific models to their firm’s voice and nature of trading. All voice conversations are recorded and secured in alignment with the highest level of regulator standard and security.
Maintain oversight at every step
Cloud9 unifies the full trader voice lifecycle – calling, recording, transcribing and storing – into one seamless, cloud-native workflow to help firms eliminate data silos, remove additional risk vectors and maintain the highest levels of security across all voice verticals.
Call
Experience borderless, high-fidelity connectivity. Cloud9’s software-first architecture enables traders to connect instantly with global counterparts from the office, home or on the go, without the constraints of physical hardware.
Record
Capture every interaction with enterprise-grade reliability. Our cloud-native infrastructure provides secure, channelized recording to ensure you maintain accurate, consistent and audit-ready records of every trade communication.
Transcribe
Turn raw audio into structured data. Precision built for the trading floor, Cloud9’s Gen-AI models are trained on trader jargon and feature advanced speaker diarization to help ensure clear, reliable voice attribution for even the most complex multi-party conversations.
Store
Ensure long-term security and audit readiness. Retain your communications directly within Cloud9’s secure infrastructure or seamlessly transport recordings and transcriptions to your preferred third-party archival provider, all while maintaining rigorous security and compliance standards. Cloud9 is proud to partner with NICE, Verint, ASC and more archive providers.
A reliable foundation for AI-powered analytics
Transform call data into a strategic asset. Leverage Cloud9 Transcriptions as the foundation for extracting key details and advanced insights, moving beyond simple audio capture.
With Cloud9 Intelligence, generate conversation summaries, tag deals or provide trend insight to analysts or heads of desk – all while keeping your firm’s sensitive data secure and under your control.
Generate conversation summaries that capture essential call context for faster post-trade review.
Automatically tag and extract key details such as asset, price, size and direction for simplified trade booking.
Surface meaningful patterns and trend insight from communication data to enhance data-driven decisions.
Connect with our team to learn more about AI-powered analytics in Cloud9.
Watch Cloud9 Transcription & Intelligence in action
In this demo recorded live at Symphony Innovate, see how Cloud9 leverages AI capabilities like background noise cancellation, call summarization and voice analytics to provide real-time actionable insight and workflow efficiencies for traders and trader-adjacent teams. Generate summaries from conversations, tag deals and generate alerts with AI built for traders.
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Key takeaways
- High quality digital audio and AI-powered background noise suppression provide clear recordings
- Models built and trained on trading floor jargon provide transcription accuracy and enable sophisticated insights into trader voice data
- Dashboards aggregate call data for easy consumption within the Cloud9 admin portal or distribution via API.
Recognizing excellence in trader voice
“Cloud9 delivers a unique trader voice experience through its modern approach to voice communication. Its cloud-native design eliminates the need for on-premise infrastructure, offering unparalleled flexibility.”
Get started with Symphony
We're happy to answer questions and get you acquainted with Symphony and our Messaging, Voice, Directory and Analytics platforms.
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