Moving to a new platform shouldn’t be a challenge. At Symphony, we believe in a partnership approach.
Steve Surdykowski
Capital One
Key benefits of Symphony Voice professional services
Symphony’s dedicated team works alongside your financial institution, to unlock the full potential of your Cloud9 deployment.
Our structured approach and experienced team enable a faster, more efficient implementation, getting your firm on the Symphony Voice platform quickly.
We help you avoid common pitfalls, enabling a smooth transition with minimal disruption to your daily operations.
With tailored training and hands-on support, your users will feel confident and proficient, leading to higher adoption rates and a better return on your investment.
Our team has deep expertise in financial markets and voice trading, providing you with best-practice guidance and solutions.
Beyond implementation, our Client Delivery team can provide continuous support and optimization, ensuring your platform evolves with your business needs.
What services we offer
Our comprehensive suite of services covers every aspect of your deployment, from planning to post-launch support. The process is a collaborative journey that moves from planning and data collection through configuration, validation, deployment, training and go-live support.
We provide expert project management that will be responsible for the lifecycle of the project, including project initiation, planning, execution, monitoring and control, closure. The Symphony Professional Services Team will work with you to understand the requirements and put together a scope of work to get your organization up and running smoothly.
Our solutions engineers assist you in getting Cloud9 to work seamlessly within your environment. Before go-live, we help enable integrations with dial tone carriers, network service carriers, cable providers, recording vendors, single sign-on providers and downstream systems that connect to our API suite.
We offer a range of training options, from remote and onsite user training to in-depth administrator and support training, all tailored to your specific workflows. We also provide online training videos and reference guides to support continuous learning.
We work with you to optimize your platform, from face layout and button design to reviewing monthly usage data to enhance usability and efficiency.
Our team provides dedicated support, both remotely and onsite, during your launch period, followed by a seamless handover to Business As Usual (BAU) support. We also offer ongoing Client Delivery Services, which include monthly SLA reviews and a single point of contact for escalations.
Client delivery services and strategic alignment
Our Client Delivery Service is designed for strategic customers who want to unlock the full value of Cloud9. Beyond standard 24/7/365 support, a dedicated Client Delivery Manager acts as your trusted partner, providing technical account management, monthly service reviews and continuous service improvement initiatives to ensure clear alignment with your business goals.
We help you monitor trends, identify opportunities to improve workflows and adoption and guide you through critical processes with minimal disruption, from upgrade assistance to support for complex integrations and security requirements.
Why choose Symphony?
Our team is not just technically proficient; we have a deep understanding of the unique demands of financial institutions, ensuring our solutions align with your business goals.
We don’t just provide a service; we become a part of your team. Our implementation services are highly collaborative and we offer dedicated support from our specialists.
From initial strategy and planning to post-launch optimization, we provide a full lifecycle of services that cover all your needs.
FAQs
The timeframe for a managed implementation varies depending on the size and complexity of your organization. Our team works with you to create a detailed project plan with clear milestones and timelines.
Yes. A core part of our implementation services is assisting with the transition from legacy systems. Our circuit provisioning service specifically includes a review of your existing private wire circuits and coordination of migrations to the new SIP NNI infrastructure, ensuring minimal disruption to trading activity.
Yes. Our support extends beyond the initial setup. We provide ongoing Client Delivery Services, including monthly reports, technical account management and assistance with new feature adoption.
We highly recommend training for all users to ensure they can fully leverage the Symphony Voice platform. We offer flexible options, including remote and onsite training, tailored to your team’s workflow.
We offer tiered training to meet the needs of all users. Our remote and onsite user training focuses on the basics and is tailored to the workflow of front-office traders. For technical staff, we provide in-depth administrator and application support training, which covers the C9 Portal, the C9Trader application and technical troubleshooting.
Absolutely. We offer specialized services like cloud dial tone setup to deploy the necessary infrastructure for connectivity from Cloud9 to your SBC or carrier, providing public telephone network functionality. This allows you to seamlessly initiate calls with a single click from the Cloud9 platform.
Schedule your no-obligation scoping exercise
We're happy to answer questions and get you acquainted with Symphony and our Messaging, Voice, Directory and Analytics platforms.
- Streamline secure collaboration
- Connect market participants and workflows
- Empower data and insights
- Enable security & compliance
- Deploy and build integrations, apps & bots
