Legal
Sub-Processors
Last Updated: June 1, 2024
Symphony uses the third party service providers below in connection with Services who may act as sub-processors of certain customer and personal data. The table below shows what activity each provider performs with respect to the named Service, and location of processing.
Customers may subscribe to be notified when we add or make any changes to the sub-processors list.
| Entity Name | Applicable Service | Purpose of Processing | Location of Provider |
|---|---|---|---|
| Cloud Hosting Providers and Databases | |||
| Amazon Web Services | All Services (Symphony, Cloud9, StreetLinx, Amenity) | Cloud hosting provider; Database management | Location based on available regions that support Service offering |
| Google Cloud Services | All Services (Symphony, Cloud9, StreetLinx, Amenity) | Cloud hosting provider; Database management; AI/ML models | Location based on available regions that support Service offering |
| Other Service Providers | |||
| 8x8, Inc. | Cloud9 | Customer support | U.S. |
| Auth0 | Amenity | User authentication | U.S. |
| Complete Call Solutions | All Services (Symphony, Cloud9, StreetLinx, Amenity) | Customer support | U.S. |
| Confluent | Symphony, StreetLinx | Infrastructure management | U.S. |
| Domo, Inc. | All Services (Symphony, Cloud9, StreetLinx, Amenity) | Business analytics tool | U.S. |
| Elastic.io | Symphony | Database search optimization | Germany |
| FPT Technology | All Services (Symphony, Cloud9, StreetLinx, Amenity) | Technology engineering consultancy | Vietnam |
| JTF Marketing | All Services (Symphony, Cloud9, StreetLinx, Amenity) | Marketing support consultancy | U.K. |
| Logz.io | Amenity | Log management and collection | Israel |
| Mailchimp | StreetLinx, Amenity | Email and marketing tool | U.S. |
| Meta | Symphony WhatsApp Federation Services | Cloud hosting provider | Location based on available regions that support Service offering |
| Marketo | All Services (Symphony, Cloud9, StreetLinx, Amenity) | Email and marketing tool | U.S. |
| MongoDB | Symphony | Database management | U.S. |
| PubNub | Symphony | End user notifications | U.S. |
| Rollbar | Amenity | Error tracking and debugging | U.S. |
| Salesforce.com | All Services (Symphony, Cloud9, StreetLinx, Amenity) | Customer relationship management | U.S. |
| Segment.io | Amenity | Data segmentation and management | U.S. |
| Splunk, Inc. | Symphony, Cloud9, StreetLinx | Log management and collection | U.S. |
| Twilio | Symphony (including SMS Federation Services), Cloud9 | End user notifications; Gateway provider for SMS Federation Services | U.S. |
| Umony | Symphony Federation Services | Gateway provider and telecommunications-related services | U.K., U.S. |
| Zendesk | All Services (Symphony, Cloud9, StreetLinx, Amenity) | Customer support | U.S. |
PROFESSIONAL SERVICES
To the extent Professional Services are required for customer engagement (such as with respect to on-premises implementation or training), these may be provided by a third party. Please consult with your Symphony representative regarding any Professional Services that are provided under your service order.