3. Simplified flow
At Symphony, we are not only building the customer experience, we also depend on Symphony for all of our internal collaboration. We’ve streamlined Symphony 2.0 by reducing the number of clicks required to get things done.
For example, now we can take a chat with one teammate and make a group chat including several participants – keeping context and continuity with the chat history. Conversations are more flexible with Symphony 2.0 – by adding a name to any ad hoc group, it becomes a chat room. We are adding keyboard shortcuts and navigation all over the app. Finally, we have created single click message actions for forward, reply, save, and inline emoji reactions (heart, thumbsup, smile, etc.)