Symphony Community Workflows: Where are They Now?
Customer demos of bots and automations are always a highlight of these events, and 2020 was no exception. This year, we invited some “fan favorites” from past Innovates to update the community on their solutions. We learned that Deutsche Bank’s Debbie and BNY Mellon’s Selina chat bots “are still BFFs,” and can now facilitate trade settlement as well as delivering time-saving trade status updates between their respective organizations.
We also heard about the number of ways that JP Morgan Asset Management’s BETSI bot is helping traders stay on top of the news, facilitate the RFQ process, and more in the equities and corporate bond asset classes. These are just a few of the fascinating “where are they now?” stories shared during this session — check out the replay to hear additional updates from JP Morgan, IHS Markit, Société Générale and Accenture as well.
“Our mobile users are up massively. You know we have almost 10,000 mobile users of the platform. I think that’s up about 60% since Covid-19 the restrictions… we’ve got 10s of thousands of chat rooms… we now have approaching 80 bots internally.” – Andy Mosson, Executive Director, Strategic Client Solutions, JP Morgan
“Thanks to the deployment of the Symphony bot we observed obviously a decrease in email traffic… but also a decrease in the time to process and that’s really important… you decrease the time to process the buy-ins, you decrease the risk, you decrease the potential cost of the buy-in.” – Alexandre Gabriel, Innovation Leader – SG Global Securities Operations, Société Générale