Innovate 2020: Symphony achieves new adoption and usage heights as connectivity proves critical to global financial institutions and capital markets

  • Record growth year to date with over half a million licensed users
  • Symphony 2.0, the second generation of the platform, is now broadly available
  • Banking leaders and innovators from top FIs joined Innovate 2020
  • New partnership with Accenture supports key automations

New York, 8 October 2020 As financial services and capital markets firms have accelerated digital transformation initiatives and invested in critical technology in 2020 due to the COVID-19 pandemic, Symphony has registered record growth in its community with a 32% increase in monthly active users. Over half a million licensed users, 360 companies collaborating internally and communicating with their business ecosystem, over 2000 applications developed on the platform and an increase of 300% in messages sent every month have solidified Symphony’s role as the financial services’ critical market infrastructure technology provider, while forming the world’s largest community in capital markets. This momentum was showcased at Symphony’s eighth Innovate conference held digitally on October 8.

“This year, financial institutions have managed to run their businesses effectively and power the world’s economies efficiently despite highly challenging times. If you think about the essentials and what made that possible from a technological point of view it comes down to borderless collaboration, mission-critical reliability, global presence and, of course, security and compliance”, said Symphony founder and CEO, David Gurlé. 

The company announced the second generation of its core collaboration platform, Symphony 2.0, is now available to the general public. Re-imagined for ease of use, performance and extensibility, Symphony 2.0 was built in close partnership with financial services firms. Symphony customers provided input from the product’s inception, making it a truly unique platform that addresses the collaborative workflow needs of the world’s top financial institutions, from front office to middle office to back office, from the buy side to the sell side. 

Innovate 2020 attendees also got a chance to catch up with the latest enhancements to bots built on Symphony, including Selina, Debbie, BETSI and Izzy 2.0. Prior generations of these bots were showcased during previous Innovate conferences.

New Symphony President and Chief Commercial Officer, Brad Levy, moderated compelling discussions around the future of capital markets with industry leaders from AXA IM, Bank of Singapore, Blackrock, Deutsche Bank and Goldman Sachs. “What makes 2020 so interesting is it has shown us we’re just beginning this technology-led transformation journey. Supply chains have changed, new networks are being accelerated or created and a more modern way of working is being redefined at this moment” Levy pointed. In this context, Symphony CONNECT Solutions including an integration for WhatsApp- have proven to enable an easy interaction with clients, counterparties, and partners on the consumer platforms they are already using while maintaining the highest security and compliance. 

Symphony announced a strategic partnership with global consulting firm Accenture that will allow both firms to closely collaborate in order to support customers conceptualize and develop automation. 

JP Morgan Asset Management’s BETSI bot won the Symphony Innovation Award for its expansion across asset classes. The digital conference -Symphony’s second in this format due to the COVID-19 pandemic- finalized with breakout sessions focused on front office use cases, operations workflows and technology and developer forum.  

Earlier this year, Symphony shared its commitment to be the first company to deliver compliant, secure enterprise-grade virtual meetings with end-to-end encryption and recording, Meetings 2.0.


About Symphony

Established in 2014, Symphony is the cloud-based messaging and collaboration platform that securely connects markets, organizations and individuals. Powered by a growing and open app ecosystem, and protected with customer-controlled encryption key infrastructure, Symphony’s communications platform increases workflow productivity while maintaining global regulatory compliance. Already the platform of choice for the financial services industry, Symphony unifies the enterprise workflow to boost productivity in any information-centric business.

Symphony currently has over 535,000 users from more than 360 companies worldwide, powering over 60 million monthly messages.

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Press contact

Odette Maher
Head of Global Communications
Symphony Communication Services
+44 (0) 7747 420807 / [email protected]