But the rise of instant voice connectivity isn’t a simple story of technology advancement. What really changed things were the lockdowns of 2020.
The truth is that the global pandemic actually altered industry attitudes around how employees communicate. This opened the door for cloud-based instant voice. Suddenly, it became a viable tool for companies to rely upon.
But while the pandemic moved technology forward, it also revealed a major weakness in institutional planning. Until then, “disaster recovery” essentially implied temporary events, such as floods and snowstorms. The need for remote access was reserved for a select few, and didn’t go much beyond a summer stretch at a vacation home. But the global crisis demanded a more robust, long-term solution. Most importantly, it needed to serve more than just a senior executive at a cottage in the country.
However, the critical issue was security.
This was a particular concern for security-conscious industries like finance, government, insurance, and accounting. Because extending connectivity outside the safety of the office carried major risk. From ensuring compliant communication to safeguarding customer financial data, the stakes were massive. Companies suddenly needed instant connection in a manner that enabled compliance.
Cloud-enabled voice technology offered a cost-effective solution that could be deployed quickly, from anywhere in the world..
As companies continue migrating back to the office today, connection still matters. Organizations are returning at different speeds, which means that work environments are shifting again. Security and connectivity are most crucial during times of change.
The next evolution of business communication will enable tighter collaboration. In this regard, instant voice connections help businesses remain connected in changing times. Indeed, they are turning it into their advantage.
It is clear that we are collectively entering a new world of work. As we do, you can expect voice technology to occupy a central role in this new business landscape.