No one should be surprised about the recent news that Facebook gave some companies special access to user data, allowing them access even after the company had made policy changes restricting it for others. This is the inherent problem with giving control over your data to any technology provider.
Data is incredibly valuable. Cracking the code on this before everyone else is what made Facebook so successful. But the tides are shifting – businesses and consumers are growing increasingly concerned about who owns and controls their own data, and will start to demand services that deliver ownership back into their hands.
For SaaS companies in particular, it is important to start building products so that the clients themselves own the data and not the other way around. There are many ways to do this including choosing services that employ true end-to-end security and provide full on-premise control of encryption keys – this ensures that only those with the keys can access the protected data, even if it is traveling over third-party channels. While critics say that functionality may be lost when the choice is made to focus on security, we have found that smart design can provide full security while maintaining full functionality.
If you are in business, and you don’t know who has access to your company’s data, the time is now to perform the due diligence. This recent news isn’t the first or last time that these issues will be exposed, and we all should be prepared. My advice: act now.
The current digital environment provides organizations with a range of messaging solutions, each characterized by varying levels of security and compliance capabilities. This has become particularly prominent as people add messaging apps to their personal and professional workflows as a complement to e-mail.
Symphony’s Cloud9 has been awarded ‘Best Sell-Side Trading Communication System’ at WatersTechnology’s Sell-Side Technology Awards 2025.
In this interview we hear how Cloud9 differentiates itself with a modern, cloud-native approach to trader voice. It requires no on-premise infrastructure and functions primarily as a software application, aligning with broader cloud-based communication trends.
Cloud9’s flexible architecture empowers technology teams with robust deployment, while seamlessly supporting remote and mobile work. Michael Lynch also explains the plans for the mobile app and how it will extend voice beyond the desk to users on the go, offering 24/7 trading control.
Watch the interview to learn more.
Symphony’s leadership team have shared their expertise regarding the impact to the industry and offer valuable insights into how firms can collectively respond to information security threats. Here are 7 key insights from these conversations:
