The ability to find information and the answer to any question at an instant is standard today. We’re accustomed to finding everything we want to know with one click, or a question to our virtual assistant. So how do we take that expectation and translate this to Symphony? The need for content discovery to work seamlessly and quickly while keeping our customer data secure at the same time is a tall order, but I am thrilled to say we’ve done that and more.
Our latest thinking, insights and updates
What happened over the past few weeks was what I term a “magma moment” in the financial markets. Reddit. WallStreetBets. GameStop. And more. Something molten and disruptive erupted and will change the landscape of the financial markets as it now turns igneous. The market volatility and agility were on full display. But the financial operations teams in the middle and back office were the ones who truly felt the heat and pain. More accounts to onboard, more transactions needing to ensure settlement. It all meant longer hours, more pressure and duress added to existing stresses. Exacerbated by disconnected and tedious manual processes in both client lifecycle and transaction lifecycle management. We just saw market fundamentals disrupted in real-time. But…there is a parallel (and more positive) disruption required to transform client onboarding and post transaction processes. It needs to happen. And soon. Think: augmented operations. Human-centric collaboration technology, automated workflows that dramatically reduce (someday even eliminate) the email/phone/fax productivity death loop.
Since introducing Symphony 2.0, we’ve shared blogs on a few different elements of the product: from the accompanying mobile app, to the guiding principles of its development, to new features like workspaces. We’ve noted before that user input, feedback and usage data played a significant role in shaping Symphony 2.0. Recently, we hosted a webinar to share these user insights and show the Symphony community why we built 2.0 the way we did–as well as demo some of the features inspired by customer feedback:
During this interactive session, Olivier Poupeney, Director of Developer Relations at Symphony, and Reed Feldman, Developer Relations Specialist at Symphony, showcase our rearchitected BDK and demo how to leverage the simplified configuration setup, the real-time event listeners, the Activities API, message templating engines, and the Spring Boot Integration provided out of the box. Developing bots has never been easier.
Learn from Symphony’s Product and UX Leads, Savvithri Sivaram, Senior Director, Product Management and Jon Thomas, UX Director about how the team analyzed user behavior and trends in these key areas of Customization, Notifications, Organization and Content Discovery to design a transferable and new experience for its customers. For more information, check out our blog.
GreenKey Technologies recently competed in Symphony’s New York Hackathon where they won the Most Cutting Edge Workflow award for their GK Research Bot, created to help increase efficiency between sell-side and buy-side research teams.
CapitalMarkets Online won the Most Impactful Business Automation award in Symphony’s recently held London hackathon. The team competed with the CEDAR bot, which stands for Cross Entity Document Approval and Review. CEDAR is a solution that allows for cross company review and approval of documents and tracking of changes.
Voice trading continues to be a pivotal element of daily workflows across the institutional marketplace, which means that access to greater voice metadata is imperative for strategic, regulatory and operational purposes. In the fourth episode of Cloud9’s podcast series examining developments in the voice trading landscape, Cloud9 CAO and Head of Partnerships Brian Hunt and Verint VP of Product Strategy Phil Fry examine the who, where, what and why of accessing greater voice metadata and how this will progress as we near the end of one of the most challenging years in recent memory.
This year’s Digital APAC Hackathon had a total of 29 participants from 8 teams competing for the Most Cutting-Edge Technical Development, Most Impactful Business Automation and Best Work From Home Workflow awards.