Every year, Symphony Innovate brings together industry leaders to share insights, showcase live demos of products, integrations and workflow automations, as well as provide case studies on how technological advancements have transformed the community.
Innovate New York 2024 featured live demos and new innovations in action from Symphony, Citi, DTCC, Eidosmedia, HUB, LoanBook, RBC & MDX Technologies, Taskize, TP ICAP & ipushpull, UBS, Wells Fargo, 28Stone and more.
We showcased how Symphony cuts down response time and enhances collaboration in exception management with DTCC CTM, integrates with case management workflow tools via APIs and embedded collaboration, and streamlines escalation via the Operations Directory—a value echoed by Operations Directory pilot users Citi, JP Morgan, UBS, and Wells Fargo. Discover more.
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Attendees saw the latest Cloud9 features leveraging Google’s Generative AI including transcription, insights, and dashboards, coupled with a live demo showcasing the power of noise suppression. A conversation with Capital One and Goldman Sachs followed around their use of Cloud9. Discover more.
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We demonstrated how customers can integrate internal systems into Symphony’s Federation product to seamlessly distribute information across multiple channels, the frictionless experience of Voice and Messaging across desktop and mobile, and the future of compliance and business intelligence insights with Umony. Leaders from Bank of America and JP Morgan Private Bank then shared their unique use cases of Symphony Federation. Discover more.
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Attendees had an early look at how Microsoft Teams and Symphony users can chat without leaving their respective platforms, and how Teams users can leverage the Symphony’s Federation product to connect with users on WhatsApp, SMS, and more using Symphony. Discover more.
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Live demos from Citi, DTCC, Eidosmedia, HUB, and LoanBook showcasing how they are leveraging ECP to request real-time research information in context to resolving unmatched trades among other workflow automations. Discover more.
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Be sure to visit our conference replay page to relive the day or catch anything you may have missed! All session videos are also available on our YouTube and Vimeo channels.
Be a part of what’s next Request demo Secure communication is in the spotlight, or rather the lack of secure communication. Media headlines about security
The current digital environment provides organizations with a range of messaging solutions, each characterized by varying levels of security and compliance capabilities. This has become particularly prominent as people add messaging apps to their personal and professional workflows as a complement to e-mail.
Symphony’s Cloud9 has been awarded ‘Best Sell-Side Trading Communication System’ at WatersTechnology’s Sell-Side Technology Awards 2025.
In this interview we hear how Cloud9 differentiates itself with a modern, cloud-native approach to trader voice. It requires no on-premise infrastructure and functions primarily as a software application, aligning with broader cloud-based communication trends.
Cloud9’s flexible architecture empowers technology teams with robust deployment, while seamlessly supporting remote and mobile work. Michael Lynch also explains the plans for the mobile app and how it will extend voice beyond the desk to users on the go, offering 24/7 trading control.
Watch the interview to learn more.
