Messaging Software for Healthcare & Pharma

Secure messaging solutions for modern healthcare

Enterprise messaging mapped to HIPAA security standards

Symphony offers secure, end-to-end encrypted communication solutions  to the healthcare and pharmaceutical industries. We help organizations bridge the gap between internal staff coordination and external counterparties over channels including SMS and mobile voice, while enabling HIPAA regulatory compliance.

500,000+

users on our platforms

1,400+

institutions served by Symphony

Key benefits for healthcare & pharmaceutical firms

Patient engagement

Enable staff to communicate with patients over mobile apps including SMS and WeChat.

Mapped to HIPAA

Enterprise messaging solution mapped to HIPAA security standards.

Secure sensitive data

Protect sensitive clinical data and private communication records from unauthorized access.

Symphony’s communication solutions for healthcare

Find out how Symphony’s interconnected Messaging, Voice, Directory and Analytics platforms support the needs of healthcare firms, pharmaceutical companies and medical research labs.

Symphony Messaging

Symphony Messaging provides administrative teams with an encrypted environment to share patient updates and coordinate care, replacing outdated pagers with compliance-enabled, auditable chat rooms.

Federation

Federation bridges the gap between mobile messaging apps. Federation enables internal staff to connect with external partners, over popular mobile messaging apps like SMS, WhatsApp and mobile voice.

Salesforce

Integrations with Salesforce and other CRM systems, enables instant access to critical tools to-and-from Symphony Messaging. This fosters a seamless flow of information and empowers teams to work more efficiently.

SMS

Reach counterparties instantly on any mobile device via standard SMS text messaging. Symphony securely logs and manages these SMS communications to meet strict administrative audits.

Microsoft Teams

Extend your organization’s existing collaboration tools. Symphony’s Microsoft Teams interoperability enables you to message outside your network, in a secure and compliance-enabling manner.

Virtual Number

Consolidate and capture patient interactions with one dedicated phone number. This helps to enable compliant mobile communication across mobile channels.

Regulatory requirements for healthcare  and pharmaceutical firms

The 3 key regulations that healthcare and pharmaceutical firms must adhere to, are:

HIPAA

Communication within healthcare & pharmaceutical companies requires HIPAA (Health Insurance Portability and Accountability Act) compliance standards.

GxP Standards

The pharmaceutical industry requires strict adherence to GxP (Good Practice) Standards, as part of GMP (Good Manufacturing Practice).

FDA 21 CFR Part 11

This regulation by the U.S. Food and Drug Administration sets the criteria for making electronic records trustworthy and reliable.

The ALCOA+ model is a critical framework used in regulated industries like pharmaceuticals, biotechnology and clinical research to ensure data integrity. The core ALCOA principles are; Attributable, Legible, Contemporaneous, Original and Accurate.

FAQ: Is WhatsApp HIPAA compliant?

Meta, which owns WhatsApp, prohibits clients from sharing health information and medical conditions through Meta Business Tools. Communication on WhatsApp that relates to PHI (Protected Health Information) is against Meta’s Terms of Service. Staff can use WhatsApp for general administrative coordination, scheduling or operational talk, as long as no patient data is shared.