Customizing Symphony to Focus on What’s Relevant
Chat applications can get busy, and people are starting to take note (as evidenced by this recent Vox article). Knowing this, one of Symphony’s product objectives is to reduce noise in our platform and allow you to focus on what is most important.
That’s why we developed a number of features -- including Signals, Alerts, Aliases, Colors and Sounds -- to help you customize Symphony, contextualize all of the information contained on the platform, and reduce cognitive overload.
Curious how these work? Here are a few ways I use these to help me work more intelligently:
Tagging and Signals Surface Relevant Content
Tagging is foundational to Symphony. It allows you to assign topics to content and, in turn, aids the discovery this content. There are two types of tags available to users: one typically used for mission critical content (#tags), and another to enrich messages with financial data ($tags).
Secure applications enabled on Symphony can use tags to transmit information to and from Symphony. They create a seamless medium between your message content and application content. Try hovering on a tag to see the available applications ready at your fingertips!
These tags can also be organized into Signals within Symphony, providing users a way to “subscribe” to one or more topics. For instance, if I am interested in tracking technology trends in consumer hardware I could set up a Signal called “Consumer Hardware Trends”. I would simply hit the “+” button in my Signals tab, enter the appropriate name and subscribe to all content tagged with #consumertech, #hardwaretrends, $AAPL, and $FIT (or any other relevant tags). From then on, when these tags appear in any of my chats in Symphony, that message is also picked up by my “Consumer Hardware Trends” Signal that I can consume at my convenience.
I typically also share my Signals on my profile. This allows my peers at Symphony to reuse them across teams and departments. (Note that the profile Signals page is only visible to users within a firm.)
This is only one example of how a Signal could be helpful. You can create signals for any number of topics. For instance, you could track the movements of all top stocks that interest you, or you could track team updates by including hashtags like #productupdate or #marketingupdate.
Alias, Alerts, Colors and Sounds Help Prioritize Consumption
Aliases, colors, sounds and alerts also allow you to effectively surface important content and respond to it quickly. Rather than focus on specific topics (using Signals and tags), they are designed to help you focus on, contextualize and identify content from key contacts.
These customizations can be set up by visiting a contact’s profile and assigning customizations there. For example:
By customizing your Symphony platform, you can organize your work communications to tune into what’s relevant for you, which means more efficient, streamlined work.
Want to know more?
For more information on our features or how to set up your Symphony, please contact firstname.lastname@example.org. Or find us @Symphony on Twitter, Facebook and LinkedIn or at www.symphony.com.