Blog

In years past, the operations function at financial institutions was often regarded as background infrastructure (and also at times, overlooked by colleagues in other departments). But now, we’ve seen a shift – as the industry undergoes a massive digital transformation amidst a complex and evolving regulatory environment, operations has become a critical area of focus at the highest levels of the organization. In other words, operations professionals are finally getting the recognition they deserve.

The value of diversity of thought in business is well-established: Companies where 30 percent of executives or more are women are nearly 50 percent more likely to outperform financially, and 67 percent of candidates consider workforce diversity when evaluating job offers. A range of backgrounds and experiences facilitates creativity, problem-solving and positive outcomes.

As the global pandemic continues to force institutional traders to work remotely, firms need to ensure they have the proper solutions in place to effectively capture, store and use voice metadata – regardless of their location. In the sixth episode of Cloud9’s podcast series examining developments in the voice trading landscape, Cloud9’s Product Manager Alex Francisci, and Intelligent Voice’s Chief Technology Officer Nigel Cannings, examine why institutional traders need to be able to leverage voice metadata to make more informed decisions, especially when it comes to their overall strategy and pertaining to the regulatory compliance process in the new working environment.