Customer Sentiment Analysis with Symphony’s Insights Platform
A leading communications provider used Symphony’s text analytics platform to identify key areas of customer concern from social media data.
A leading communications provider used Symphony’s text analytics platform to identify key areas of customer concern from social media data.
The institutional marketplace is gravitating towards a more digitally-advanced ecosystem which is requiring greater technology sophistication and, in turn, more stringent data security and regulation parameters. As traders become more comfortable working remotely, accessibility to robust sets of voice metadata for both strategic and regulatory reporting purposes will be very important. In Episode 2 of the Cloud9 podcast series, Cloud9 CTO and Co-Founder Leo Papadopoulos and SteelEye CEO Matt Smith discuss how the partnership that their companies recently announced addresses these concerns and why it’s so important for firms to equip themselves with the proper security and regulatory reporting tools during this transitional period.
Here are 5 examples of how corporations and investors can use Insights Platform’s NLP to systematically understand how ESG factors in the news drive company performance, with an unbiased dataset built around transparency and granularity.
After more than two years in design and development, Symphony 2.0 is ready for our customers to try. The rollout begins with an open beta for select customers beginning July 20, followed by a general availability release later this summer.
At Symphony, we believe in eating our own cooking. In other words, we are active users of the same tools and solutions we offer to help our community work more efficiently. Recently, we introduced two new bots to provide administrative support for our Developer Certification Program: Alfred and Bernard.
A Third-Party Risk Management team from a large corporation uses Insights Platform’s NLP to provide real-time alerts about the impact of COVID-19 on any of their 1,200 suppliers.
Here are 7 examples of how large hedge funds are using Symphony’s NLP solutions to turn complex documents and narrative content into structured data sets that can be processed, visualized, and analyzed.
With more than two billion users around the globe, WhatsApp is ubiquitous in our personal and professional lives. Now imagine the reach and convenience of WhatsApp integrated into a platform like Symphony, which satisfies the highest security and compliance requirements that govern communications around the globe. This is especially important for regulated markets such as financial services.
Much of the data that is critical to making informed business decisions — news, documents, reviews, and online conversations — is locked away in unstructured text. Recent advancements in text analytics mean that organizations can now access this intelligence to gain a competitive advantage.