From Wall Street 1.0 to 2.0: Innovate Asia 2019 Opening Keynote from Davie Gurlé
Symphony Innovate brings together a passionate and innovative community of financial services professionals to share new ideas and create connections both digitally and personally. This year, at Innovate Asia 2019 in Singapore, we focused on how the industry is leveraging the Symphony platform to move from Wall Street 1.0 to Wall Street 2.0.
The day opened with David Gurlé, Symphony’s founder and CEO, announcing the company’s latest fundraise, sharing newest innovations, and setting the stage for live demos of how the Symphony community is transforming the financial services industry.
Find the full transcript of David’s keynote address below:
David Gurlé, Founder & CEO, Symphony:
Welcome again. Good morning and good evening to those people who are following us on the webcast. This is not my picture, but our design team has come up with this "forever youth" concept. I really liked it, so I'm never going to age as you can get that, and I highly recommend you to pick up an avatar like this and you'll see that it's going to serve you well for years to come on the internet.
As I mentioned to Angie, the topic today is about digital transformation. This is a topic that is at the heart of many, many of our customers, and it's an interesting topic because it might come across as the markets are not wired already. That's obviously not the case. The markets are already digital to a large, large extent. What we are talking about isn't adding more digital, it's about transforming where we are to where we want to be. The journey we're going to walk through today, not only what I'm going to share with you, but what our customers, our partners, are going to share with you here on stage, and back in the conference place is the different initiatives. They're all coming together to show the next phase of our chapter, the next chapter of our life at Symphony.
We are extremely proud to be the enabler, the facilitator, the catalyst, for all of the innovation that you are going to see today. We certainly could not have been here without our customers engaging because they are the one who are driving us. The challenge about digital transformation dawned on me last year. At Hong Kong Innovate, we saw for the first time our customers come on stage and share with us what they are building onto Symphony and how what they are building is helping them to go to the next stage. We have one of the prize winners here that we were very happy to award to last year at Innovate. To put things in context, digital transformation is a global initiative. If you are an organization, you just cannot change something in one region and how that it is going to start the problem out elsewhere.
The biggest challenge that we have to address is that it is an interconnected world. Because it's an interconnected world, that means that you are talking to not only yourself or different departments of your organization, but you are talking to a whole ecosystem. And guess what? Over the last 25 years, your ecosystem, like you, had to make choices about technology, about processes, about people, and those choices have now become legacy. The incumbent's thing in place and what's going on today. The reason why this problem is so acute is that the return that you are getting from those investments have reached a point of what you could get out of it. It isn't investing anymore in the same old thing that you are actually able to innovate, to transform to get an edge. We'll talk more about that.
You are now stuck across a range of incompatible information systems. They not only talk to each other within your organization, but obviously across the ecosystem that you are serving and you are depending on. There is an incredible amount of cost involved in that. I'll give you some examples. If you are trying to connect 14 different databases, and trust me, it's an actual example. And you just want a query to run across 14 different databases for a particular trait, or a particular ticket, or a particular piece of information and you go to a third party organization and ask them to get you a quote about what it will take to do it, or your organization. You're going to receive a bill of $7 million and two years worth of a project. And you add on to all of the other information systems, then you should not be surprised that on RPA, as people call, the robotic process automation, millions and millions of dollars on spent on proprietary systems being interconnected with each other so you can get the best out of them. You know what? You are not getting any best out of them because all you are doing is adding one other layer of complexity on top of it.
This is driving an incredible amount of friction. So it is as if I have this massive parachute that I am dragging with me as I'm trying to bring innovation to my organization, and my budget is always cut because things are taking always longer and more complex than necessary. Then the organization doesn't trust IT organization anymore, and we are in this la la land of vicious circle. It is more complexified because you have increased regulation, increased pressure around compliance. The world of regulation is evolving as you evolve it with the market, and it is not getting any easier. It certainly is getting tougher. Regulators want more transparency, your customers want more transparency, and people want to pay less. Let's be honest about that. As you know in the US, just on the buy side, active managers are of passe. We are now on passive index funds for all markets. I don't know how we are in Singapore and Asia, but I think we are not too far from that.
So that drives incredible cost pressure with the regulations coming for transparency and disintermediation. We are talking about an incredible amount of friction. So people turn to cloud, people turn to different solutions. Say, "Hey, I have this infrastructure, which is costing me a ton of money. What if I were to bring this to the cloud? What if the cloud helps me to airlift this thing so I can simplify it?" You are absolutely right to think about that as one of the most important next steps, but it doesn't come free of worries. The biggest one is a cyber trace.
The second one is your data sovereignty. If you take your information in the cloud, how do you make sure that the information is always yours and never somebody else's? How do you make sure that never anybody will have access to it without your knowledge? Well, it is not guaranteed today because you are actually transmitting your trust from your organization to somebody else's organization. And Symphony goes through that journey, and we have through this journey many, many times, sometimes it takes two years, and I'm not kidding when I say that. Two years to go through the security and data sovereignty and data confidentiality aspects so that an organization is going to trust another organization with their mission critical data on which they are regulated. So you can see that the stakes are very high.
So you bring it all together, you have lots of impediments for digital transformation, and that is what dawned on me. That's what I have learned over the last 12 months as we've been working with our customers day after day, and they've been struggling to innovate. Then, the magic happened. The magic happened not really from us. I like to take credit to be honest with you, but it's not really us. It's that those customers came and start using our API's. It gave them speed, it helped them to innovate, it made them compliant, and it helped in a secure foundation. This is not a small undertaking. Speed. This 14 databases example I have talked to you about could take a good two years to rationalize and create a new data module and figure out a way of representing the data, and then somebody will create a new database just to make sure so you have a 15 database now.
At Symphony, adaptation layer that talks to 14 different databases for a familiar developer will take about two weeks. I'm not exaggerating here, so I'm not trying to actually shortcut the time. It really takes two weeks, and then just one query through a chat bot delivers the response in less than a second, which took several context switching, weeks, months ago. This enables innovation because from there, the boundaries of our imagination disappear. People start realizing, "Hold a second. What about ..." I'm going to give something so I'm not going to talk about that. Let me see. "What about a trade deck that has been broken and we need to fix it? I also have several databases and these databases need to talk to our customer database, so how can we reconcile them?" Et cetera, et cetera.
The innovation has arrived to a point in which last year when we were Innovate Hong Kong, we had three zero, 30 bots in production. Today, that number is over 1,000, over 1,000. And I stopped counting them, and I still remember I had a catalog of 66 that I was sharing with our customers, and now it is completely as part of the ecosystem of our customers. I see some customers having more than 50 chat bots that they have developed on Symphony, and they have Symphony practices with a huge amount of back log of what else they are going to do. And it just keeps adding and adding another year. That is what I call digital transformation at work. We have finally found the catalyst. We have finally found the agent that is accelerating the momentum that this market needs. That's really what we are focused on.
The best way to illustrate, demonstrate, to prove what I am talking about, is actually bringing our customers on stage. Doesn't matter what I say, what matters is what they have done and what they are thinking about, what they are imagining for their future. We're going to go through Deutsche Bank’s, HSBC's, Hong Kong Exchange, BNP Paribas, JP Morgan, Standard Chartered, Societe Generale, and Goldman Sachs' imaginations at work. You're going to see it's inspiring. It is eye opening, and I, myself, am always mesmerized by the amount of work in such a short time that our customers are doing and the results that Queen Chan is going to announce later on, which we held in two different locations. Angie said, "In just one day, Hong Kong Exchange and HSBC came together and built a workflow for sorting out the margin call issue that happens during that particular trade end day." Just one day. Can you imagine more collaboration of that sort, what it will bring to market?
I'll be very honest, that's really what excites me. What excites me is that we are moving from what I call "the Wall Street 1.0" to Wall Street 2.0. Symphony is helping your organizations to rewire your information systems, and with that, create a new value chain in which the intermediaries are dropping and clearing a way, and you are becoming the main actors of your assets that you are projecting to your customers. Now you have opportunity to differentiate yourself. Now you can build a store front and the products on that store front that you couldn't before because all you had was either email, the Bloomberg chat, or your portal amongst hundreds of other portals that this customer had access to that you could really not know how to differentiate yourself from, and people won't remember which password, which username they have to log in, in order to know what's going on with the liquidity that you are providing to them, if you're on the sales side. That's what's changing. That's what's transformative because the entire industry is actually in this digital transformation momentum.
How it happens, it happens because we have to focus all together to build an operating system, and operating system, I coined it a social operating system. An operating system by definition is a piece of software that abstracts resources. So in our computers, it's the hard drive, it's the network, it's the memory management, it's the graphical card. And coordinate it all so that we can use our favorite applications. Well in the universe of this financial ecosystem we live in, we need to abstract those resources too. They are people, they are information systems, they are regulations, and all of those need an abstraction layer so that when they are both together, people can project their imagination and write the applications they want in order to serve themselves and their customers better. That is what Symphony's doing. That's what Symphony is about, and we could not have done it without you.
So over the course of our journey, we focused on building these three layers. The platform piece at the foundation of Symphony is really what enabled us today to talk about the digital transformation. When we started Symphony, we were coined at the company who wants to take on a competitor. I won't mention the name, I don't remember it. It was certainly not our intent. If we had an intent that we didn't say at that time that we didn't want to be a messaging company, it wasn't about messaging. It was about communication. We said, "In order to have a foothold in the heart of the financial capital markets, we're going to have to come up with an application." So that became the messaging, the visible part of the iceberg if you want, the messaging application that we went to market with. What it helped us to do, it helped us to light up the nodes of our network with this endpoint that enables any time of message to be exchanged.
This information bus, I often call this to the next highway of the financial capital markets is exactly we've been building to this platform. Now we have enough critical mass, enough people to think about what they can build on top of that. With that collaboration layer got unleashed, it really helped us to grow our network, to grow our user base, in a universe of fierce competition. You all know that on one hand you have the consumer applications that you use every day, I use them too. And you all know that your company is looking into a range of what I call "enterprise class applications" coming from the enterprise vendors. So how can Symphony coming out of nowhere in just four years ... The product is only two and a half years old as a matter of fact. Can have legitimacy in a place that is already served, well technically.
It goes back to what I call the limit of the digital investments that you have made in the past. They've taken you so far, but you can't go more. More is dangerous. More is useless, and you come to Symphony and you gave us your requirements, and we work hard on them so we can deliver you the social operating system. The three layers, the platform, collaboration, content, is a constant evolution. We are never stopping, ever, ever stopping. The organization is working 24 by seven so that we each iterate release after release, clear our back load based on your priorities sprint after sprint so we deliver you what you're asking for. That's really what makes this ecosystem reach because thanks to you, we are maturing and we are growing.
This really gave us a global footprint. This global footprint allowed me to be here with Angie in front of you that I couldn't dream about just four years ago. We now have over 430,000 users. This is a massive growth just on the back of, as I said, two and a half years of existence of our product. When I look at the product, as we'll talk about later, the best is yet to come. I dream about many, many things that you're asking us to do, and when we deliver them it's just going to spur more innovation, it's going to spur more usage. And that's really what we are excited about. That's the fuel to our heart. That's the passion that we receive from you in order to continue to work relentlessly. With now over 400 companies, that means by the way, that we have gone through 400 independent security reviews, 400 independent comprised reviews. That's really what it means, and some of them taking up to two years.
So I have to upload our legal and security team lead by Karen and Scott Eisenberg. They just make miracles happen, but it also means that we talk to regulators a lot. We talk to here MIS, and actually we're going to have a guest speaker from MIS, who's been involved in Symphony since the very early days. Angie is going to interview him and I highly encourage you to listen to it because he has some very interesting topics that he wants to talk about. Symphony today has deployed over 66 countries, and that means that all the regulators in those countries have actually approved from regulatory standpoint and from a data sovereignty standpoint, the use of Symphony. And that's extremely important because in the era of trade tensions, in the era of nationalism and populism that we are actually in, data sovereignty is becoming a much bigger issue than before.
If you are giving your data to a cloud service provider that is based in the US, that means that whatever you think you are doing is subject to US Cloud Act. If your data is encrypted and you have not owned encryption keys, then you can protect your data from a subpoena from any organization, any country, then you know what's at stake. So this is how we've been able to grow. This is how we've been able to arrive at a point in which we can now focus on our growth in Asia. You know, Asia wakes up before anybody else. That means that everybody follows Asia. I like that. I actually now live in Hong Kong. I used to live here in Singapore, and it is really good that I wake up before everyone else in the organization so they can have a ton of messages from me that they have to clear out when they wake up.
But just in Asia alone, in 2018, last year Angie, we were at 78,000 users. This year, we now grow to 113,000 users. It's about 44% growth in just one year. Now we are present in 17 countries in Asia. I keep saying to Queenie , who I'm very pleased to announce, is now heading all Asia. So Queenie, we are very proud of the work that you've done for north Asia and welcome to our leadership team. Congratulations. Mongolia is a very important territory for her to conquer along with North Korea, and she's been working on that. Jokes aside, Asia is extremely important for us.
It's so important that my next announcement is actually really lead by Asia. So I'm very pleased to announce, and you have seen if you are following us here and there, that we just announced yesterday evening at 10:00pm, $165 million of capital race. I am very, very proud that the first investor who came in was actually from Japan, MUFG. So on behalf on all Symponians, I'd like to thank MUFG team who have worked with us diligently to become one of our investors, and also one of our partners to grow Symphony in such an important market as Japan. It is their true commitment to also digital transformation. They have grand plans, and they are going to use Symphony as a key accelerator of what they are going to achieve, but that's not all.
We also have a very, very important player here in Asia, Standard Chartered. I'm so happy to have finally Standard Chartered join not only is a customer. They were a customer already, but also as an investor. Their arrival gives us what I call east and west coalition. Actually, if you just take a step back and Symphony is the only institution in the world where you have the world's global financial actors from east to west coming together to solve a problem that has not been solved by any other organization to date.
That is what's at stake. That's the reason why we've been able to raise round after round, so much capital. With now over $460 million raised, we have the capacity. We have the desire; we have the resolve; we have the passion; to take you to the next level so you can transform your business so that you can innovate in order to get an edge. That's really what we are looking for. We can't do it without you, but we can't do it without the right product. It's my pleasure to welcome onstage, our Chief Product Officer, Ken Yagen. Ken, please welcome. How are you?
Ken Yagen, Chief Product Officer, Symphony:
Thank you David.
Very good to be here.
So I'm going to just walk away from the stage, but before I do, as you can see, Ken is going to look eternally young, but most importantly, Ken is from Silicon Valley like I am from. And we had a long debate about how we were going to dress up today. There was a whole chat room about what are we going to wear today, believe me or not. Okay? So I said no ties. He wanted to show you that a Silicon Valley hoodie person can actually dress up, and you look dashing.
Thank you, David.
Well thank you everyone, good morning. I'm excited, we're all here. We're all here in Singapore. I flew in this week, made a stop in Hong Kong on the way. How many other people here came from out of town, not in Singapore. Probably have quite a few. Anyone else that's not from Symphony that flew from outside the Asia region that came here? We have a few people that came from outside Asia, so that's a long way. I do have some bad news for you. We're not going to be able to double your frequent flyer miles with your conference pass unfortunately, but we have some other things that you can take home. We have a lot of information, a lot of stories from other customers, a lot of new product announcements, and I think you'll be very pleased with what we have to say today.
The day before yesterday I was in Hong Kong, I was speaking to a number of our customers, and what really excited me was how much they've centered their digital strategies around Symphony. David spoke to that a little bit earlier today and it's just very invigorating to hear those stories about how this is really happening inside our customers. In fact, over 80% of companies in the last five years have embarked upon a journey of digital transformation. I know that many, if not all of you are somewhere along your own journey and your own path, but the question that I would like to ask and I like to think about is what is your ambition when it comes to your digital strategy? Are you looking to increase and optimize your existing business workflows, improve those existing workflows? Or are you looking to connect and build new lines of revenue and new business models outside your company?
Whatever your mission, whatever your ambition may be, Symphony has a number of new features, many of which we're going to announce today, that I'm sure you'll be able to leverage and add value to that journey. And the Symphony platform forms a foundation on which you can build your new digital business, and we'll talk about that. We have a lot to show about that today. I was in New York last fall at our last Innovate conference in the US, and we made a number of new product announcements. We talked about our new Symphony desktop application with bookmarking, Symphony for Microsoft Office, Symphony DLP, and I'm excited that all of those capabilities were delivered to our customers and are being used today already by our customers.
Now today, I have a number of new announcements that I'm going to make, announcements and things I'm going to demonstrate that we haven't shown yet to any customers. We're showing them to you here first in Asia at Innovate Asia, and I hope you're able to take this information back and share it with your colleagues. One of the things about how we do this, is we really first of all, we listen to our customers. Our success is tied directly to our ability to cater to the things that you need and you've asked us for, and we work very closely with our customers to deliver that, but we also have made investments and we focus on some key areas, we call them our pillars. These continued investments and these pillars are areas that are very important and where I want to focus today. Those pillars are speed, clarity, and trust. So we're going to talk about these today.
First of all speed. Speed is critical in this industry. You need to make faster decisions, and those decisions require that you connect to people, whether they're your colleagues, or your counterparties. They require you to connect to data whether it's market data or trendy news, or other information. With that in mind, we've invested to make the Symphony desktop faster than ever. We've continued to optimize it. Our engineers, they look exactly how you are using Symphony and talk to many of our customers, and we go in and we've tuned the core capabilities of the platform to give you lightening performance in several key areas. These areas like conversation switching, or rendering of complex data and content in a chat room, or keeping pace with the rapid fire incoming chats through the busiest parts of the day. We do all this to ensure that you have the best possible desktop chat experience.
Now in Asia, we know how important mobile is to business, and I know that because I probably get a Symphony chat message just about every day from one of our local account managers, PF, who is in Japan on all the new features and enhancement ideas he has for mobile from talking to customers. So we're ensuring that we work on, and we focus, and we improve the performance of mobile so that wherever you are, you have access to Symphony. That's very important. Lastly, on platform, we want to ensure when you're building your bots, that these bots have quick access and when they're connecting to the external communities that they'll quickly be able to look up, and find, and connect to those people that need to share information via the bot frameworks. And we are making foundational investments in the Symphony platform to ensure that we provide the best possible service for you.
For example, we're about to roll out a brand new directory service. The directory is how you connect into the external community, and with that service, we're making it multi-region capable. What this means is that here local in Asia and in Singapore, you'll have a local instance of directory to speed up how you connect to your community, and it's that connection to that external community that's so critical to collaboration.
Clarity, to us, means how do we connect you easily to people and information that you need to access? We do this through a number of means. First, we talked about some of the features that we released in our last version like bookmarking and replies. In addition, in the latest release, we're going to be adding other capabilities that give you access to notifications and the ability to manage your notifications even better. If you're like me and you're communicating with a lot of people on Symphony, sometimes your left nav may be lit up with a lot of unread messages, a lot of notifications and alerts to attend to. With two new features, clear notifications and mute conversations, you have a much better control over that left nav.
Clear notifications will allow you to clear all those existing notifications from your left nav so you can start with a clear left nav and focus on those incoming messages that you need most to take immediate action on. With mute conversation, chat rooms that maybe you want to catch up later on in the day or aren't as important for you to be jumping on right away, you can silence those so that you're not getting notified over the activity. And again, go in later and access those. In both cases, if you've been at mentioned by a college, don't worry, you'll still get those important at mention notifications.
Lastly on mobile, we want to make sure that we're bringing all of our new capabilities out to the mobile platform as well. I mentioned bookmarking and replies is new features that have recently been released, and in this upcoming version, we're bringing bookmarking and replies to that mobile platform. And we'll continue to do that as we delve out new innovations and the client. We also want to make our product accessible, and that means making sure that it's localized for users in different regions. Localization includes having a native application. Last year we announced a native desktop application in Japanese, and today I'm excited to announce that we have a native mobile application available in Japanese as well. Because I wanted to give a gift to my boss David, we've also made a French application on mobile available.
In addition to that, Symphony meetings and Symphony for Microsoft Office are two additional products that we continue to rapidly invest in and make progress, and in both of these products we're increasing scalability and simplifying the deployment of these new products into your infrastructure. In addition to Symphony meetings, no we'll be having localized access numbers with secure pins to allow you to connect into a Symphony meeting wherever you might be. And with Symphony for Microsoft Office, we continue to scale it out. We've eliminated things like the need for elevated privileges to connect into your exchange infrastructure and synchronized presence. My team back at Symphony is hard at work to incorporate and add support to integrate with Office 365.
Lastly I want to talk about trust. Symphony was born in financial services, and we're trusted by the largest financial institutions in the world, many of whom are here today with us. We understand the security needs of this industry. We understand the regulatory and compliance requirements that you're under. With that, we've added several key tools to our portfolio. We've added a fully comprehensive audit trail API that gives you access to all the information about elevated privileges and activities within the Symphony system. This is important with dealing with requirements like the technology risk management guidelines here in Singapore. We've also added a feature called scoping. Scoping is very important when it comes to compliance. Compliance monitoring is a very powerful feature, but it has to be very carefully managed. With scoping, you can actually define a group of users that can be monitored by a compliance officer and limit and restrict their access to just that group of users.
Finally, with DLP, we have continued to improve scalability and are now adding the capability to have localized language dictionaries for DLP policies in both Asian and western languages. So a lot of new exciting things. We have a lot more in the upcoming releases. We actually have over 600 features, improvements, bug fixes, and so on that we've made just this year alone. So a lot going on, and the best way to see and experience Symphony is to get to see it live. So we're going to have a little experience of Symphony and demo this to you right here.
In this demo, I'm playing the role of Scott Bell. Scott is a portfolio manager and his job is to find investment opportunities and make investments for his firm. Today he's out an about meeting with clients, and in between client meetings he decides he wants to check up on some market news and see what's going on that day. He's actually going to open up an app called Market Early Bird, which he uses to securely keep track of Tweets and market trending news. Market Early Bird is a partner of Symphony's and they also have an app that's available in Symphony client as well. Here we're seeing their mobile application. He sees that it looks like there's some deescalation that is happening, as perhaps the US and China are coming to terms around their recent trade conflict.
This is really going to shake up the markets, and the great thing about Market Early Bird is they've integrated with a new capability of Symphony that allows them to deep link that information and send it right into a chat room from their application. He's going to share that information with his team back in the office, let them know that we need to get on this and that he's actually going to head back into the office. That information goes into that room, and because it's linked directly in, it's able to open up that room and he's able to see that tweet right in the room.
In addition, he's able to view the full content of that Tweet because of a new message rendering capability that now allows bot messages to be rendered in their full rich HTML experience right inside of Symphony. The team's going to get on this while he goes and hops in a grab to head back to the office. Since he's also connected to his clients on Symphony, he can message them on the way back and let them know that he's going to have to reschedule those meetings. And since Market Early Bird has a bot, that bot will continue to keep the room updated with new information as this story unfolds during the day. So his team and Scott will have access to that information in real time right inside Symphony.
Okay, heading back into the office, he gets to his desk and wow, there's a lot going on, a lot of activity, a lot of messages coming in for him. Scott now remember, he was at Innovate Asia recently, they talked about the new clear all muting conversations. Those are going to be really useful for him on a day like this where he's got a lot going on and he needs to focus on an important thing he needs to do. The first thing he does is he goes back into that room, that market movie new room that he set up, and he sees some more information there. He wants to pin this room on his left nav so he can keep access to it quickly during the day. So left nav pinning is a new capability in Symphony. It allows you to keep that room at the top of the left nav, so even as other activity's happening, you can always and quickly access it from your navigation.
Once he's done that, now he needs to go and maybe take care of a couple of these other actions, things that are going on. He wants to see, maybe there's a few things he does need to attend to right away. So the first thing he wants to do is respond with a reply to this one message. With message reply, in line message reply, he's able to actually see and respond to a message. It provides quoted context around that message and will @ mention the person so they're notified that he had replied to their message. Other messages maybe not as important, he can get back to them later in the day, so he's going to bookmark these messages. And by bookmarking them, they'll put them into his bookmark manager, and he can also go in and make some notes alongside them, and then later be able to go in and go find these easily and respond to them on his own time.
Okay, with that taken care of, Scott's going to jump over into his inbox and look at some emails. Now looking at these emails, boy doesn't this look outdated and slow if we just spent all our time today in Symphony? But he's got a few messages here he's got to deal with and we all have those messages that go on and on and repeat themselves and no one's making a decision. Lots of people are on the thread. Why don't we move this over to Symphony where work gets done? So using reply all via IM, it's going to create a chat room with all the members of the email thread, and he's able to go into that chat room and get the team to resolve this particular issue.
All right, with that taken care of, Scott needs to talk to his analyst, and it looks like Raeline is busy right now, so what he needs to do is he wants to send a message over to her so that she can help him make a decision on this. So he's going to use forwarding to forward to Raeline a message from the room, the Tweet that came in. This looks like something that he actually could probably trade on, so let's forward it over to Raeline and ask her to get back to him ASAP when she's available. Forwarding is another feature in Symphony, provides a quoted context and you can move a message into another room or conversation.
Okay, so hopefully let's see anymore news? Hopefully we see maybe Raeline will be available to get back to him and we can get a trade going here today. Okay ... Okay, checking, no new news. Oh, looks like Raeline got his message, she jumped out of her meeting, she's going to talk to us. Here we go, we got a live video. Hi Raeline, how are you doing today?
Hey, I'm very well, how are you?
I'm excellent, I'm excellent. Thanks for getting back to me so fast, I really appreciate that. I hope you got the message I sent you.
No problem, no problem. I just got the message you forwarded me. You know what, I agree with you. This is a good trade opportunity. I think we should see market stabilizing and a drop in volatility.
Great, what's the real opportunity? Anything that you think I should make a trade on?
You know what? I think we can take a look at index options.
Okay, that's a great day. I'm going to follow up on that. I really appreciate that. I owe you one for this, that's brilliant.
No problem. There's just one more thing. Do you remember that you promised that you're going away with me finally this weekend?
I promise. It's been a while here, but I'm ready for it. I'll definitely meet up with you this weekend, I'll give it a shot.
Sounds good. Goodbye Scott.
All right, thanks Raeline, good bye.
There we go. We were able to connect through another app on mobile, go right into Symphony, keep track of market news using the bot throughout the day. I was able to do my work while on the go and also at my desktop. And finally, have a live conversation face-to-face with one of my colleagues over Symphony Meetings and get to a decision to make my trade. This is the power of Symphony. It helps me accelerate decision making at times when every second counts. And Symphony is not just for a trader and operation workflows. It also can be used for other groups like developers and IT project managers that want the same and desire the same power of rich, real time collaboration on Symphony. I'm excited to announce Symphony for developer workflows. Symphony for developer work flows allows developers and IT project managers to share issues, to update tickets, update their Wiki's, and check on their code line execution, and it integrates with projects like Atlassian JIRA, Atlassian Confluence, and with GET Lab.
Using this, they can take advantage of the real time power of collaboration of Symphony, and we actually worked in close collaboration with many of our customers to ensure that we built this with the specific requirements of financial services firms in mind. You're actually going to get a look at this a little bit later today and get a deeper demonstration of how these integrations actually work. Symphony, it gives me an edge. It helps me get my job done, it helps connect me to people, and data, and applications that I need to. It helps me with my ambition, whether that ambition is to optimize my existing business, or it's to connect and create accelerating and create new value with my colleagues and counter parties outside my firm. I appreciate that and I want to thank you. At this point, invite David to join us back up on stage.
Excellent. Thank you, amazing.
I got two questions for you.
Two? I thought it was one.
We rehearsed that question yesterday at midnight. Ken comes and says, "David, what's the question you're going to ask me?"
He wouldn't tell me.
I wouldn't tell. What's your favorite feature of Symphony?
My favorite feature, and this has changed over the last year since we released bookmark, is bookmarking. I have so many things I'm keeping track of from customers and internally, and I like to bookmark them and make sure I can access them.
Okay, next question, an easy one. What is the feature that you absolutely would like to have that we don't have today?
First one I'm actually going to say is the same answer, bookmarking. I'm a mobile first user. I'm probably mobile 60/70% of the time and I can't wait. I'm dying to get bookmarking on mobile, but in addition to that, there's one other thing. It's really I think our meetings product is really, really powerful, and one of the things I'm really working with the team, I'd love to see us open up those API's on meetings like we have with everything else and Symphony. I'd be very excited what our customers could do if we did that.
Excellent. Well, thank you very much.
I know that you're going to get all of this done.
Oh yes, thanks David.