Today, we released the results of our Symphony Workplace Confidential Survey, which examined the growth of new collaboration tools and platforms entering the workplace. The findings highlight a worryingly casual attitude to workplace communications that pose a threat to businesses.
The rise of enterprise messaging has been sudden, disruptive and profound. IDC estimates that the global market for enterprise collaboration tools will reach $3.2 billion by 2021. And according to Gartner, by 2022, 70% of teams will rely on collaboration tools as the primary means of communicating, coordinating, and sharing information.
With all this rapid change, we at Symphony wanted to take a step back and understand how both users and IT executives were looking at the implementation, usage and adoption of these tools. To better understand the attitudes of each group, we conducted a survey with 150 executives who are responsible for adopting and deploying team collaboration applications for their companies, and 150 “in the trenches” workers who use collaboration tools frequently at their jobs.
The world of work has changed. It’s become more global, more remote, more fluid. This presents lots of benefits, like the flexibility to stay home with a sick child, or to run to an appointment during work hours, but also means that communication between co-workers becomes more complicated - and more important - than ever.
Currently, professionals can expect to communicate with colleagues via email, phone calls, meeting software and even text. But this model is cumbersome and could pose governance or compliance risks. At Symphony, we understand this. That’s why we created a collaboration platform that minimizes context-switching and allows you to securely connect with your co-workers from anywhere.
As security and privacy become increasingly important concerns for businesses and consumers alike (see Facebook’s recent strategic pivot), it’s not surprising that collaboration vendors are busy adding new security measures to their products.
Case in point: on Monday, Slack announced GA of Enterprise Key Management (EKM), a feature which they pre-announced last September, and of which we wrote about in our blog at the time.
Slack’s blog post announcing EKM provides a bit more detail about the service, and directly calls out use cases for "high-regulated industries like financial services" in their messaging. Clearly, Slack is noticing that its service doesn’t cut it for large enterprises who are concerned about compliance or security. But let’s take a closer look at Slack’s EKM offering and what it does - and doesn’t - offer.
Digital transformation and the digital workplace have gone fully mainstream. So mainstream in fact that 40 percent of all technology spending will go toward digital transformations, with enterprises spending in excess of $2 trillion by 2019, according to analyst research firm IDC.
This figure indicates that company leaders believe digital transformation brings real business value. And it’s true that no company ever got ahead by sticking with their same legacy technology solutions. However, digital transformation is still a nebulous undertaking, and new tools must be carefully vetted against the ROI they will bring to the organization.