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Registration open for our annual conference, Symphony Innovate 2021. Sign-up

Blog

Thought Leadership

Looking For This? Symphony 2.0 Introduces Faster, More Intuitive Search Functions

The ability to find information and the answer to any question at an instant is standard today. We’re accustomed to finding everything we want to know with one click, or a question to our virtual assistant. So how do we take that expectation and translate this to Symphony? The need for content discovery to work seamlessly and quickly while keeping our customer data secure at the same time is a tall order, but I am thrilled to say we’ve done that and more.

Operations

Gamestop was a Magma Moment, But Financial Ops Teams Got Burned…

What happened over the past few weeks was what I term a “magma moment” in the financial markets. Reddit. WallStreetBets. GameStop. And more. Something molten and disruptive erupted and will change the landscape of the financial markets as it now turns igneous. The market volatility and agility were on full display. But the financial operations teams in the middle and back office were the ones who truly felt the heat and pain. More accounts to onboard, more transactions needing to ensure settlement. It all meant longer hours, more pressure and duress added to existing stresses. Exacerbated by disconnected and tedious manual processes in both client lifecycle and transaction lifecycle management. We just saw market fundamentals disrupted in real-time. But…there is a parallel (and more positive) disruption required to transform client onboarding and post transaction processes. It needs to happen. And soon. Think: augmented operations. Human-centric collaboration technology, automated workflows that dramatically reduce (someday even eliminate) the email/phone/fax productivity death loop.

Symphony 2.0
Thought Leadership

From 1.5 to 2.0: How End Users Directly Influenced the Evolution of Symphony

Since introducing Symphony 2.0, we’ve shared blogs on a few different elements of the product: from the accompanying mobile app, to the guiding principles of its development, to new features like workspaces. We’ve noted before that user input, feedback and usage data played a significant role in shaping Symphony 2.0. Recently, we hosted a webinar to share these user insights and show the Symphony community why we built 2.0 the way we did–as well as demo some of the features inspired by customer feedback:

Thought Leadership

Introducing Symphony 2.0’s All New Workspaces

Symphony 2.0 is loaded with features and tools to deliver a more intuitive and seamless user experience. The introduction of the workspaces feature is one of the most exciting and unique components of the new platform.

New Year Symphony
News

Happy New Year from Symphony

There is no debate that the way we work has been transformed in 2020. A new wave of digital collaboration and innovation drove record growth of the Symphony community. More than half a million users count on Symphony to connect, collaborate and create efficient workflows. Here are some highlights.

Operations

A Look at Client Lifecycle Management

At Innovate 2020, our clients reflected on their learnings and focus areas during the pandemic. The similarity between messaging and priorities stood out, with three themes emerging: (1) more connected workflows and analytics for straight-through-processing; (2) real-time connectivity to contacts and networks for answers and information; (3) increased collaboration and transparency across teams.

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