Symphony Blog

Posts by Queenie Chan

How to Safely and Effectively Use Instant Messaging in Financial Services


The way we work is changing rapidly. As many business owners are looking to digitize internal workflows and improve customer service with bots, it is not surprising to see instant messaging (IM) accounts are expected to grow 8% annually, to 8.6 billion world-wide in four years.1 These new IM systems are user-friendly and convenient, but are they equipped to protect sensitive client data shared in regulated industries like financial services?

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