What’s Really Going On In That Chat?

What we found, overwhelmingly, is that the results point to continued success, innovation and adoption within this space. For instance:

Users and executives alike agree that team collaboration apps have made them or their teams more productive and efficient:

Users report that collaboration tools have reduced their use of email and accelerate their response time:

Of note, the security of these platforms was one of the main points of disagreement between the executives and end-users we surveyed. As the market continues to grow and collaboration tools become more prevalent, we expect to see CIOs, CSOs and IT executives more critically evaluate which collaboration tool to adopt.

Employees’ attitudes toward security are wildly inconsistent with IT executives’ views on security:

We’re also excited to see how users and IT teams will work together to introduce more integrations and automation into collaboration platforms as the space matures.

Executives want to see more capabilities in their collaboration tools like chatbots and workflow integrations, and plan to invest in these:

Ultimately, the enterprise messaging and collaboration is still young, still growing and still changing. As our CXO, Jonathan Christensen wrote earlier in this blog:

“The team collaboration market is booming and will undoubtedly be one of this years’ most exciting to watch. As more companies realize the value of deploying team collaboration software, a surge of new startups will be inspired and major market events (for instance, Slack’s recent IPO announcement) will become increasingly common. New ground will be broken, with collaboration tools providing greater efficiencies and organization to users, but new threats will emerge, too.”

This survey was conducted in partnership with Research Now. The survey was fielded from March 20 to March 24, 2019, was conducted online and had 1,568 respondents.